Senior Director, Electronic Gaming Operations

Churchill Downs Incorporated; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Rockingham Grand Casino in New Hampshire, a CDI property, seeks a Senior Director of Electronic Gaming to provide strategic direction and maximize profitability of the electronic gaming department.

The role oversees staffing, procurement, budgets, compliance, and promotions, collaborating with marketing, security, and operations to ensure guest satisfaction and the integrity of gaming operations.

Qualifications

• Bachelor's degree in business, hospitality, or related field.
• 5–10 years of progressive experience in gaming operations management.
• Must obtain and maintain a valid gaming license.

Responsibilities

• Direct the electronic gaming department's activities, staffing, and performance.
• Oversee selection, procurement, and maintenance of electronic gaming machines and equipment.
• Develop and manage the department's budgets including Opex, capex, and promotions.
• Monitor coin-in, win per unit, occupancy, and other KPIs to spot trends and opportunities.
• Operate and maintain an efficient, profitable electronic gaming operation aligned with company goals.
• Foster exceptional guest service across the electronic gaming team.
• Collaborate with marketing/promotions to drive traffic and play through events.
• Work with security/surveillance to ensure integrity and prevent fraud.
• Ensure compliance with gaming regulations, laws, and internal policies.
• Perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Organization

Slot machines

Regulatory compliance

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Rockingham Grand Casino in New Hampshire, a CDI property, seeks a Senior Director of Electronic Gaming to provide strategic direction and maximize profitability of the electronic gaming department.

The role oversees staffing, procurement, budgets, compliance, and promotions, collaborating with marketing, security, and operations to ensure guest satisfaction and the integrity of gaming operations.