Electronic Gaming Operations Director

Rockingham Grand Casino; Salem (NH); On-site; USD 150,000 - 190,000; Full time

Job summary

Rockingham Grand Casino in New Hampshire is seeking a Senior Director of Electronic Gaming to lead all aspects of the property's electronic gaming operations and drive profitability.

The role oversees staffing, procurement, installation, maintenance of gaming machines, budgeting, and regulatory compliance while collaborating with marketing and security teams to deliver engaging promotions and secure operations.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• 5–10 years of progressive experience in gaming operations management.
• Must obtain and maintain a valid gaming license.

Responsibilities

• Direct the electronic gaming department, including staffing, performance, and repair to ensure compliance.
• Oversee the selection, procurement, installation, and maintenance of electronic gaming machines and related equipment.
• Develop and manage budgets for the electronic gaming department, including operating expenses, capex, and promotions.
• Monitor and analyze electronic gaming machine performance, including coin-in, win per unit, occupancy, and other metrics.
• Operate and maintain an efficient and profitable electronic gaming operation to achieve company goals.
• Foster exceptional guest service among electronic gaming staff and collaborate with marketing and promotions teams on events.

Skills

Management leadership

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Slot machine knowledge

Regulatory compliance

Microsoft Office (general)

Education

Bachelor's degree in Business Administration, Hospitality Management, or related field

Tools

Microsoft Office Suite

Job description

Rockingham Grand Casino in New Hampshire is seeking a Senior Director of Electronic Gaming to lead all aspects of the property's electronic gaming operations and drive profitability.

The role oversees staffing, procurement, installation, maintenance of gaming machines, budgeting, and regulatory compliance while collaborating with marketing and security teams to deliver engaging promotions and secure operations.