Senior Director, Ecommerce Online Pharmarcy

Covetrus, Inc.

California (MO)

Hybrid

USD 155,000 - 222,000

Full time

14 days+

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Benefits offered by this job

401k match

Paid time off

Paid holidays

Maternity leave

Parental leave

Military leave

Health benefits

HSA

FSA

Life & disability

Pet insurance

Short-term incentive eligibility

Job summary

Covetrus is seeking a Senior Director of Ecommerce to own the performance and growth of the online pharmacy business. You will lead cross-functional teams across Marketing, Merchandising, Product, Technology, and Operations to scale a high-growth digital business serving veterinary practices and pet owners.

This senior leadership role carries P&L responsibility and requires a proven track record in ecommerce strategy, conversion optimization, and data-driven decision making.

Qualifications

Education: Undergraduate degree with a master’s in computer science or business desired.
Experience: 10+ years of ecommerce or digital business experience, including senior leadership roles.
Proven ownership of a high-volume ecommerce P&L.
Strong strategic and operational balance to craft high-level digital strategies and execute hands-on digital performance plans.
Strong background in conversion optimization, digital merchandising, and customer LTV.
Experience in regulated, complex, or fulfillment-heavy environments preferred.
Data-driven decision maker comfortable with ambiguity and tradeoffs; data/analytics to guide strategy.
Strong communicator with planning and execution skills; ability to lead cross-functional teams.

Responsibilities

Define ecommerce strategy and growth.
Own the ecommerce and revenue plan for the online pharmacy.
Drive growth across acquisition, conversion, retention, and AOV.
Translate company goals into prioritised ecommerce plans.
Identify new growth opportunities across channels, partnerships, and product mix.
Own the end-to-end customer journey, from first visit through reorder and subscription.
Collaborate with Product and UX to improve site experience, checkout, and mobile performance.
Use data and testing to improve conversion rates and engagement.
Lead ecommerce merchandising strategy including pricing, promotions, subscriptions, and assortments.
Partner with Marketing on paid media, lifecycle, and on-site campaigns.
Ensure alignment between traffic strategy and on-site experience.
Define and track core ecommerce KPIs (revenue, margin, CAC, LTV, retention).
Communicate performance and tradeoffs to executive leadership.
Build and lead a high-performing ecommerce team; set goals and accountability.

Skills

Ecommerce strategy

P&L ownership

Cross-functional leadership

Data-driven decisions

Conversion optimization

Education

Undergraduate degree with a master's in CS or business

Job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

SUMMARY

Covetrus is looking for a Senior Director of Ecommerce to own the performance, growth, and day-to-day execution of Covetrus’ online pharmacy business. This role is accountable for revenue, conversion, customer experience, and operational efficiency across the ecommerce platform. You will work with cross-functional teams spanning marketing, merchandising, product, technology, and operations to further scale a high-growth digital business serving veterinary practices and pet owners. This is a senior leadership role with real P&L responsibility and broad influence across the organization.

Key responsibilities

Ecommerce strategy and growth
Own the ecommerce and revenue plan for the online pharmacy business
Drive growth across acquisition, conversion, retention, and average order value
Translate company goals into clear ecommerce priorities and execution plans
Identify new growth opportunities across channels, partnerships, and product mix
Customer experience and conversion
Own the end-to-end customer journey, from first visit through reorder and subscription
Partner with Product and UX teams to improve site experience, checkout, and mobile performance
Use data and testing to continuously improve conversion rates and engagement
Marketing and merchandising leadership
Lead ecommerce merchandising strategy including pricing, promotions, subscriptions, and assortments
Partner closely with Marketing on paid media, lifecycle, and on-site campaigns
Ensure strong alignment between traffic strategy and on-site experience
Analytics and performance management
Define and track core ecommerce KPIs including revenue, margin, CAC, LTV, conversion, and retention
Use insights to guide prioritization, investment decisions, and forecasts
Clearly communicate performance and tradeoffs to executive leadership
Cross-functional leadership
Work closely with Technology, Operations, Compliance, and Customer Care to ensure scalable, reliable execution
Balance growth initiatives with operational realities unique to pharmacy and regulated products
Act as the connective tissue across teams to keep priorities aligned and moving
Partner with product on developing a multi-year roadmap and prioritization
Team leadership
Build, lead, and develop a high-performing ecommerce team
Set clear goals, expectations, and accountability
Create a culture focused on results, learning, and continuous improvement

What success looks like in this role

Consistent revenue and margin growth across the online pharmacy business
Improved conversion, retention, and customer satisfaction
Clear, disciplined execution against an ecommerce roadmap
Strong collaboration across Product, Marketing, Technology, and Operations
A motivated, accountable team that knows what success looks like

REQUIRED QUALIFICATIONS

Education: Undergraduate degree with a master’s in computer science or business desired
Experience: 10+ years of ecommerce or digital business experience, including senior leadership roles
Proven ownership of a high-volume ecommerce P&L
Strong strategic and operational balance to craft high-level digital strategies and execute hands-on digital performance plans across a variety of audience/entry channels
Strong background in conversion optimization, digital merchandising, and customer LTV
Experience working in regulated, complex, or fulfillment-heavy environments strongly preferred
Data-driven decision maker who is comfortable with ambiguity and tradeoffs
Comfort with using data and analytics to guide strategy and measure performance
Strong communicator with excellent planning and execution skills
Track record of leading cross-functional teams and influencing without direct authority

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short-term incentive plan

Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive. The pay range for this position is as follows: $155,100-$221,500

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covetrus is built on the following values;