Veterinary Relationship Manager

Covetrus North America LLC; Florida; Hybrid; USD 73,000 - 104,000; Full time

Benefits offered by this job

401k savings & company match

Paid time off

Paid holidays

Maternity leave

Parental leave

Military leave

Health, dental, and vision benefits

Health savings accounts

Flexible spending accounts

Life & disability benefits

Pet insurance

Short-term incentive plan eligibility

Job summary

Covetrus, Inc. is seeking a Veterinary Relationship Manager in the Tampa area to lead ongoing optimization of key veterinary accounts.

The role focuses on growth, adoption of VetSuite, and collaboration with Veterinary Account Executives to maximize share of wallet within the sales territory. The position requires a proactive, in-person sales approach, strong relationship-building, and experience in healthcare or veterinary sales.

Qualifications

• Bachelor’s degree in Business, Communications, or related field is required.
• Minimum of 3 years of sales/account management experience in veterinary or healthcare.
• Proven history of exceeding quotas and objectives.

Responsibilities

• Serve as the primary contact for retain and develop accounts to meet financial targets.
• Collaborate with Veterinary Account Executives to drive VetSuite adoption.
• Negotiate pricing and contract terms; manage renewals.
• Use CRM tools and internal content to drive engagement and opportunities.
• Travel daily for field visits to support customers and growth.

Skills

Sales

Account management

CRM

Relationship building

Negotiation

Travel readiness

Education

Bachelor’s degree in Business/Communications

Tools

Salesforce (SFDC)

Job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Candidates located in Tampa and the surrounding areas are preferred.

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Veterinary Relationship Manager

At Covetrus, the Veterinary Relationship Manager is a quota-carrying role that leads the ongoing optimization of our key veterinary customer accounts. This role is responsible for driving growth and maximizing share of wallet for in-clinic, technology, and specialty products within their designated sales territory. This position is a proactive, in-person sales role responsible for identifying and addressing customer needs, pain points, and opportunities to optimize and improve the adoption of existing products, as well as selling singular point solutions when opportunities are identified. The Senior Veterinary Relationship Manager will closely partner with Veterinary Account Executives (VAE) to identify VetSuite opportunities and drive further growth within the sales segment.

Primary Responsibilities

• Serves as the key sales contact for retain and develop accounts with a focus on strategic growth and long-term customer relationships to meet company financial targets.
• Works alongside Veterinary Account Executive on key accounts in territory to accelerate adoption of VetSuite while shortening the sales cycle.
• Leads and supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
• Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
• Identifies and addresses customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.
• Collaborates closely with Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAE via SFDC.
• Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
• Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
• Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
• Negotiates pricing and contract terms, secures deals across all product offerings, and manages contract renewals to ensure ongoing customer satisfaction and retention.
• Shares best practices across the region and zone and helps drive adoption of these across peers Performs additional duties and tasks as necessary to support the team and company objectives.

Performance Measures

Gross Profit VetSuite Sales Point Solution Sales Revenue Experience Requirements

Experience Requirements

Bachelor’s degree or equivalent experience in Business, Communications, or a related field is required, with a minimum of 3 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry. Proven history of consistently exceeding sales quotas and delivering on other objectives as assigned by management is required.

Skills Requirements

• Demonstrates ability to work collaboratively in a matrix organization and effectively pull through business.
• Demonstrates ability to understand, translate & respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.
• Consistently meets and occasionally surpasses sales goals, showcasing an advanced understanding of the sales process, client needs, and effective relationship-building strategies.
• Can pivot and adapt in fast-moving, agile environments.
• Capable of dealing with business conflict Demonstrates ability to partner closely with staff across departments to implement growth strategies.
• Serves as an ambassador to the product and marketing organizations bringing forth customer insights to inform future customer roadmaps.
• Demonstrates advanced understanding of CRM tools functionality and practical experience used to support the management of an account and a book of business.
• Self-motivated and goal-oriented, requiring minimal day-to-day supervision.

Work Environment

Travel daily for field visits, meetings, and training; travel may vary depending on region. Attendance at annual national and relevant regional sales meetings is required. Occasional night/weekend travel may be necessary. A valid state driver's license is required.

Preferred Qualifications

4-5 years of relevant experience in a similar account management role is strongly preferred.

Benefits

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short-term incentive plan

Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive. The pay range for this position is as follows: $72,720-$103,800

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Covetrus is built on the following values; Never Settle, Share the Customer Goal, Give Power, Be Passionate and Do Good. If you share these values, we would be interested in hearing from you.