Senior Director, Data-Driven Customer Operations

Coca-Cola; Georgia; On-site; USD 180,000 - 240,000; Full time

Job summary

The Coca-Cola Company is pursuing a digital-first transformation to modernize customer data platforms and scale data-driven operations globally. The Senior Director will shape operating models and lead across markets to improve engagement, service delivery, and efficiency through AI-enabled capabilities.

Reporting to the executive team, this role demands strategic thinking, deep analytics, and cross-functional influence to ensure customer operations drive growth, speed, and productivity in a

Qualifications

• 10+ years in customer operations or digital transformation leadership.
• Experience leading operational transformation with digital, data and automation.
• Experience in a global, matrixed organization.
• Familiarity with product-centric or agile environments.
• Strong stakeholder management across functions.

Responsibilities

• Lead transformation of customer operations by embedding digital, data, and AI capabilities.
• Define and implement modern operating models for engagement, service efficiency, and scalability.
• Partner with digital product teams to enable real-time visibility, automation, and continuous improvement.
• Drive data-driven decision making with metrics, dashboards, and insights.
• Integrate customer data across systems to support personalized service delivery.
• Identify and implement automation to reduce manual effort and improve productivity.
• Collaborate with commercial and customer care teams to align capabilities with needs.
• Ensure alignment with enterprise digital architecture, governance and security.
• Lead cross-functional initiatives to improve end-to-end customer experience.
• Build organizational capability through digital fluency and change management.

Skills

Digital transformation

Data analytics

Stakeholder management

Change management

Agile / product-centric

Education

Bachelor's degree

Tools

AI technologies

Job description

The Coca-Cola Company is pursuing a digital-first transformation to modernize customer data platforms and scale data-driven operations globally. The Senior Director will shape operating models and lead across markets to improve engagement, service delivery, and efficiency through AI-enabled capabilities.

Reporting to the executive team, this role demands strategic thinking, deep analytics, and cross-functional influence to ensure customer operations drive growth, speed, and productivity in a