Senior Director, Customer Success — Enterprise Growth

Infor Inc.; Atlanta (GA); On-site; USD 180,000 - 230,000; Full time

Job summary

Infor Inc. is seeking a Senior Director of Customer Success in Atlanta to lead a team of 8+ Customer Success Executives serving the Service Industry, including Healthcare customers.

The role focuses on retention and expansion by ensuring adoption of high-value features that achieve customers’ desired outcomes. The position collaborates with Sales, Finance, Services, Support, Product, and SLT/ELT to drive renewals, customer success planning, expansion opportunities, and cloud & AI transformation

Qualifications

• Experience in Customer Success & Account Management with Strategic / Enterprise accounts.
• Experience leading or managing customer-facing teams in an account management practice.
• Day-to-day experience using AI to advance on CS needs, speed up analysis and achievement of customer outcomes
• Experience with renewal forecasting, customer retention strategies, and executive stakeholder management.

Responsibilities

• Coach and develop a team of Customer Success Executives focused on retention, expansion, forecasting accuracy, and value realization.
• Drive adoption of high-value features and renewal forecasting and account planning within the CS program.
• Partner with Sales, Finance, Professional Services, Support, Product, and Solution Consulting to resolve customer risks and identify expansion opportunities.

Skills

Customer Success

Account Management

Strategic / Enterprise Accounts

AI in CS

Job description

Infor Inc. is seeking a Senior Director of Customer Success in Atlanta to lead a team of 8+ Customer Success Executives serving the Service Industry, including Healthcare customers.

The role focuses on retention and expansion by ensuring adoption of high-value features that achieve customers’ desired outcomes. The position collaborates with Sales, Finance, Services, Support, Product, and SLT/ELT to drive renewals, customer success planning, expansion opportunities, and cloud & AI transformation