Senior Director, Customer Engagement - Lung Oncology Leader

Johnson & Johnson Innovation; Horsham (PA); On-site; USD 180,000 - 240,000; Full time

Job summary

Johnson & Johnson Innovative Medicine is recruiting for a Senior Director, Customer Engagement-Lung to be located in Horsham, PA. This role drives the integrated engagement and customer strategy across the Lung and Head and Neck portfolio, coordinating a national field-based organization to deliver a cohesive experience for healthcare providers.

The successful candidate will shape franchise strategy, lead a multi-layer field team, and ensure data-driven decision making while navigating a

Qualifications

• Senior leader with deep experience in commercial pharma strategy and multi-team coordination.
• Proven ability to navigate highly regulated environments and maintain compliance.
• Strong cross-functional collaboration with Marketing, Medical Affairs, Market Access and Compliance.

Responsibilities

• Define a unified customer engagement strategy across TLLs and Care Delivery.
• Oversee thought leader engagement and portfolio education alignment.
• Lead execution strategy aligned with portfolio objectives.
• Establish governance frameworks to separate demand-generating and non-demand roles; partner with Compliance and Legal.

Skills

Account Management

Alliance Formation

Business Alignment

Commercial Awareness

Customer Centricity

Customer Experience Management

Developing Others

Developing Partnerships

Inclusive Leadership

Leadership

Interpersonal Influence

OKRs

Strategic Sales Planning

Job description

Johnson & Johnson Innovative Medicine is recruiting for a Senior Director, Customer Engagement-Lung to be located in Horsham, PA. This role drives the integrated engagement and customer strategy across the Lung and Head and Neck portfolio, coordinating a national field-based organization to deliver a cohesive experience for healthcare providers.

The successful candidate will shape franchise strategy, lead a multi-layer field team, and ensure data-driven decision making while navigating a