Senior Director, Custom Programs & Global Delivery

CULTURAL EXPERIENCES ABROAD LLC; Phoenix (AZ); On-site; USD 105,000 - 110,000; Full time

Job summary

The Senior Director, Custom Program Development at CULTURAL EXPERIENCES ABROAD LLC leads the design, budgeting, and delivery of university study-abroad programs from concept to implementation. You will oversee managers and directors, align cross-functional teams, and ensure programs meet financial, academic, and quality standards.

You will drive growth by expanding capabilities, refining processes, and partnering with institutional relations to deliver compelling, sustainable experiences for

Qualifications

• Bachelor's degree in a related field.
• 8+ years in education abroad or related industries.
• 3+ years in leadership role.
• Strong financial acumen with forecasting and pricing experience.
• Proven ability to lead cross-functional teams.

Responsibilities

• Lead and develop the Custom Program Development team, setting clear priorities, accountabilities, and service standards.
• Supervise the Operations Manager and Director of Global Custom Program Operations, connecting program development with global delivery.
• Build a collaborative, high-performing culture grounded in ownership, accuracy, problem-solving, and follow-through.
• Align team capacity and resources with the highest-priority opportunities.
• Coach the team to balance creativity and responsiveness with quality, financial discipline, and scalability.
• Develop team talent through coaching, mentoring, and career development, helping employees build skills and expand responsibilities
• Lead custom program strategy and development, including design, feasibility, budgeting, pricing, proposals, and delivery handoff.
• Partner with Institutional Relations leaders to evaluate and prioritize high-potential opportunities.
• Support the team in translating US partner needs into compelling, academically sound, operationally viable, and financially sustainable programs.
• Advance growth through creative solutions without compromising student experience, quality, or execution.
• Lead the strategy to expand custom program capabilities to new markets in alignment with organizational priorities.
• Strengthen the custom value proposition using partner feedback, market insight, and delivery lessons.
• Annually review the custom program portfolio and development practices, recommending where to streamline work, focus resources, and refine or discontinue offerings that no longer deliver strategic or partner value.

Skills

Leadership

Strategic thinking

Analytical skills

Communication

Education

Bachelor's degree or higher

Master's degree preferred

Tools

Salesforce

Excel

Job description

The Senior Director, Custom Program Development at CULTURAL EXPERIENCES ABROAD LLC leads the design, budgeting, and delivery of university study-abroad programs from concept to implementation. You will oversee managers and directors, align cross-functional teams, and ensure programs meet financial, academic, and quality standards.

You will drive growth by expanding capabilities, refining processes, and partnering with institutional relations to deliver compelling, sustainable experiences for