Senior Director, Corporate Workplace and Facilities Management

Charter Communications; Phoenix (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

Charter Communications, operating as Spectrum, seeks a Senior Director of Corporate Workplace and Facilities Management to lead end-to-end operations across a large portfolio. You will guide lifecycle planning, safety programs, and occupancy strategies, partnering with leaders and vendors to optimize real estate performance.

The role requires 12+ years in CRE facilities, 7+ years leadership, and a track record in strategic planning and cost optimization.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• 12+ years of commercial real estate facilities or property management experience.
• 10+ years managing large, complex real estate portfolios including office and multi-use properties.
• 7+ years management or supervisory experience.

Responsibilities

• Lead development and execution of strategic operational plans for building and property maintenance.
• Forecast, plan and implement property reinvestment strategies to ensure safety and performance.
• Oversee facilities management practices including budgeting and cost control.
• Develop life safety and emergency preparedness programs with partners.
• Collaborate with internal partners to deliver occupancy solutions and optimize real estate planning.
• Lead a high-performing facilities management team and drive productivity.
• Apply KPIs and benchmarking to drive continuous improvement and reliability.
• Lead sourcing strategies and develop real estate best practices across Spectrum portfolio.

Skills

Leadership

Strategic planning

Budget management

MS Office

Vendor management

Stakeholder communication

Team development

Problem solving

English proficiency

Education

Bachelor's degree or equivalent

Tools

CMMS

IWMS

PMP

CFM

FMP

SFP

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

This posting has been extended beyond the initial anticipated closing date.

Do you thrive on shaping environments that empower employees and visitors to excel? At Spectrum, the Senior Director, Corporate Workplace and Facilities Management drives end-to-end operational excellence across a large, complex portfolio, delivering seamless property experiences and reliable systems. Join us as a trusted advisor and strategic partner, where your expertise will elevate both service delivery and the daily impact of facility management on business outcomes.

How You’ll Make an Impact

• Lead the development and execution of strategic operational plans for building and property maintenance to enhance occupancy experiences across multiple corporate locations.
• Forecast, plan and implement property reinvestment strategies that ensure assets are safe, aligned with business requirements, and meet performance, safety, and reliability needs.
• Lead and support best-in-class facilities management practices to deliver efficient and optimized property operations, including managing expense and capital budgets to achieve optimal results aligned with the Total Cost of Occupancy methodology.
• Develop and oversee life safety and emergency preparedness programs in coordination with key operational groups.
• Collaborate with internal business partners to deliver comprehensive occupancy solutions and optimize real estate portfolios and planning.
• Develop positive relationships with internal leaders and external service providers to drive results that enhance occupancy experience.
• Guide and inspire a high-performing facilities management team while supporting their professional growth and productivity. Monitor team performance and productivity, provide frequent feedback to optimize the mission of a Facilities Management Center of Excellence.
• Apply key performance indicators and benchmarking to drive continuous improvement and operational reliability.
• Lead sourcing strategies and develop real estate operational best practices both locally and across the entire Spectrum real estate portfolio.

Working Conditions

• Office-based role with 30% travel required
• Potential for overnight or multi-night trips to regional offices and out-of-town locations
• This position requires full-time, on-site presence with no remote or hybrid work options
• Availability to respond to after-hour emergencies

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree or equivalent relevant work experience

Experience

• 12+ years of commercial real estate facilities or property management experience
• 10+ years managing large, complex real estate portfolios including office and multi-use properties
• 7+ years management or supervisory experience
• Additional diverse and cross-functional commercial real estate discipline experience expected
• Extensive cross-functional corporate real estate discipline experience

Skills

• Proficiency in English communication
• Effective teamwork and results delivery in high-demand settings
• Ability to maintain confidentiality with sensitive information
• Proactive problem-solving and advocacy for team and customer needs
• Advanced leadership, supervision and motivational skills
• Strong MS Office application skills
• Independent planning and prioritization abilities
• Expertise in real estate strategic planning and performance management
• Advanced financial acumen including budget development and ROI analysis
• Decision-making under pressure
• Ability to transform team focus and performance
• Effective interaction with all levels of stakeholders
• Completion of work responsibilities accurately and on time
• Strong verbal, written, analytical and persuasive abilities
• Client-focused mindset with hospitality interest
• General understanding of building construction and blueprint interpretation
• Initiative for continuous improvement and exceptional occupant experiences
• Expertise in KPIs and performance metrics through benchmarking
• Strong business sense and urgency for results
• Valid driver's license with satisfactory record

Preferred Qualifications

• Experience managing multi-site corporate, retail, and other facilities operations
• Experience with capital projects, renovations, and workplace planning
• Experience with CMMS, IWMS, or other facilities technology platforms
• Professional certification such as CFM, FMP, SFP, BOMI, or PMP
• Knowledge of sustainability, energy management, and workplace strategy
• Experience leading vendor performance programs and service-level reporting

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.