Senior Director, Corporate Communications

Universal Orlando Resort; Orlando (FL); Hybrid; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Director of Communications to lead strategic initiatives that engage and inspire team members across the globe. This pivotal role involves crafting compelling communication strategies, driving employee engagement, and enhancing the company’s reputation as an employer of choice. The ideal candidate will have extensive experience in corporate communications, exceptional storytelling abilities, and a collaborative mindset. Join a forward-thinking organization that values innovation and teamwork, and help shape the future of internal communications in a dynamic and exciting environment.

Qualifications

• 10+ years of experience in corporate/internal communications.
• Proven ability to lead complex communication initiatives.
• Exceptional storytelling, writing, and editing skills.

Responsibilities

• Develop and lead global employee communications strategy.
• Drive employee communications activities to enhance employer brand.
• Lead internal communications and executive communications.

Skills

Corporate Communications

Public Relations

Storytelling

Writing and Editing

Cross-functional Collaboration

Education

Bachelor’s degree in Communications

Master’s degree in related field

Tools

SharePoint

Microsoft 365

Slack

Video Production Tools

Job description

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

Job Summary:

The Senior Director, UDX Communications, is a key position for an experienced and visionary leader who will drive the creation of communications strategies, campaigns, events, and content designed for current and prospective team members worldwide. This role and its team will shape and deliver engaging communications that inform, inspire, align, connect, and engage Team members across our Destinations and Divisions around the world. It has ownership of key company channels and publications, including the company intranet and future enhancements to the team member experience.

As a key communications leader, this role will also be responsible for working with Human Resources, Operations and other internal business groups to drive employee engagement, reinforcing our culture, and aligning team members with the company’s vision, purpose, priorities, and values. In addition, this role will be responsible for developing enterprise-level communication plans for key global business initiatives.

The Senior Director will contribute to attracting talent to UDX and its various Destinations and Divisions, positioning UDX as an employer of choice in the external marketplace and supporting broader reputation-building plans that position the company as a premium destination for our guests and visitors worldwide, an industry leader and disruptor, and a strong community citizen and good neighbor.

This senior leader will also have responsibility to lead and drive executive communication for various global leaders and begin the work to unite key divisional and destination Internal Communications teams, ensuring successful delivery of internal communications activities in their respective areas. The role requires an experienced communications strategist and tactician who embraces fast-paced, new, and stimulating challenges.

Major Responsibilities:

Communications Strategy, Planning, Execution, Global Alignment, and Team Leadership:

• Develop and lead a renewed and enhanced global employee communications strategy designed to foster a ‘one company’ mindset, aligned with company goals, business priorities, and brand purpose and voice.
• Design and deliver proactive, compelling corporate-level communications plans, campaigns, and content for enterprise-wide initiatives, product launches, business announcements, organizational changes, and corporate events.
• Drive employee communications activities that promote, enhance, and protect UDX’s employer brand reputation and the reputations of various divisions and destinations.
• Maintain a steady pace of content that drives awareness and understanding of UDX’s company ambition, vision, values, and long-term strategy, supporting Destination strategies.
• Collaborate with destination and division communications teams and HR leads to ensure consistent messaging and tailored approaches reflecting local cultures and languages.
• Contribute to and shape Destination-level issues and crisis management scenarios where Team Members need to be reached (e.g., weather-related events).
• Lead the team responsible for global internal communications, executive communications, and corporate initiatives, overseeing their daily work and collaborating with Destination-level teams to align activities with enterprise strategies.

Company Channel Ownership, Content Strategy, Optimization, and Measurement:

• Create a compelling, consistent, and audience-relevant content and editorial strategy for internal channels (e.g., intranet, newsletters, digital signage, video, mobile apps, live events) that celebrate culture and highlight employee achievements.
• Own all company channels, publications, and vehicles, supporting their ongoing development and delivery.
• Support the exploration and launch of new internal tools and technology to enhance communication reach and impact, optimizing use of platforms and assessing technology for improvements.
• Develop KPIs and feedback mechanisms to evaluate communication effectiveness, continuously improving strategies based on analytics and employee feedback.

Executive Communications, Content, and Employee Meetings & Events:

• Develop and deliver content supporting enterprise-level executive communication strategies for key leaders.
• Drive strategy and content for global leadership summits and webcasts, partnering with senior leadership to support change initiatives, town halls, and roadshows, including coordination with Comcast and NBCU teams.
• Provide strategic counsel and execution support during organizational change, transformation, or crisis situations.
• Participate actively in Environmental, Health & Safety responsibilities following UO policies and procedures.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in Communications, Public Relations, Journalism, or related field required; Master’s degree is a plus.
• 10+ years of experience in corporate/internal communications, preferably in a global, consumer-facing organization; 3+ years of supervisory experience.
• Proven ability to lead complex communication initiatives across a large and diverse workforce.
• Exceptional storytelling, writing, and editing skills.
• Strong executive presence and experience supporting senior leadership.
• Collaborative mindset with strong cross-functional partnership skills.
• Familiarity with internal communication platforms and tools (e.g., SharePoint, Poppulo, Firstup, Microsoft 365, Slack, video production).

Certifications:

APR or CPRC certification is a plus.

Your talent, skills, and experience will be rewarded with a competitive compensation package.

Additional Information:

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms without a valid Statement of Work will be deemed the property of Universal Orlando, and no fee will be paid.

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Universal Orlando is an equal opportunity employer. All rights reserved.