Senior Director, Consumer Affairs & Appeals

Texas Department of Family and Protective Services; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

The Texas Department of Family and Protective Services is seeking a Director IV to provide executive leadership and strategic direction for the Office of Consumer Affairs and the Office of Appeals. This senior role builds vision, sets goals, policies, and performance standards while guiding statewide operations and ensuring regulatory compliance.

The position requires strong judgment, collaboration with agency leadership and external partners, and a track record of program improvement.

Qualifications

• Experience in management and direction of complex programs relevant to the assignment.
• Graduation from an accredited four-year college or university with major coursework relevant to the position is generally preferred.
• Minimum of 7 years of experience in Consumer Affairs or related field.

Responsibilities

• Provides executive leadership and strategic direction for the Office of Consumer Affairs and the Office of Appeals; establishes goals, priorities, and performance standards; leads and develops management staff; ensures accountability and effective program operations.
• Directs statewide consumer affairs functions including complaint intake, review, resolution, policy compliance, reporting, and quality assurance to ensure fair and timely outcomes.
• Provides executive oversight of agency appeals processes to ensure due process, consistency, compliance with legal requirements, and alignment with agency policy and standards.
• Develops and implements the strategic vision, long-range plans, and initiatives for consumer affairs and appeals programs; evaluates program effectiveness and leads improvements.
• Serves as a senior liaison and representative for consumer affairs and appeals, collaborating with agency leadership, program areas, legal partners, external stakeholders, and legislative entities.

Skills

Leadership

Strategic planning

Program management

Policy compliance

Stakeholder engagement

Education

Bachelor's degree in public administration

Job description

The Texas Department of Family and Protective Services is seeking a Director IV to provide executive leadership and strategic direction for the Office of Consumer Affairs and the Office of Appeals. This senior role builds vision, sets goals, policies, and performance standards while guiding statewide operations and ensuring regulatory compliance.

The position requires strong judgment, collaboration with agency leadership and external partners, and a track record of program improvement.