Senior Director, Client Support - US & Canadian Markets

Capital One; McLean (VA); On-site; USD 239,000 - 272,000; Full time

Job summary

Capital One is seeking a Senior Director of Client Support to shape and lead a high-impact, enterprise-focused partner program across the United States and Canada. You will mentor a client-facing team dedicated to onboarding, product enablement, and world-class relationship management for our most strategic global partners.

In this senior executive role, you will guide a management team, optimize operating models, and deliver results through strong collaboration with Discover network

Qualifications

• 9+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries.
• 6+ years of people leadership and performance management experience.
• HS Diploma, GED or equivalent certification.
• 12+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries.
• 8+ years of people leadership and performance management experience.

Responsibilities

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team.
• Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors.
• Deliver operational readiness, improve our operating model and enhance partner support.
• Establish and sustain a well managed operating environment and deliver impactful results.

Skills

Client support

Account management

Relationship management

People leadership

Performance management

Education

HS Diploma

Bachelor's degree

Master's degree

Job description

As the Senior Director of Client Support, you will serve as a strategic \"leader of leaders,\" driving operational excellence and high-touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client-facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world-class relationship management for our most strategic global partners.

Key Responsibilities

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team
• Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors
• Deliver operational readiness, improve our operating model and enhance partner support
• Establish and sustain a well managed operating environment and deliver impactful results

Basic Qualifications

• HS Diploma, GED or equivalent certification
• At least 9 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
• At least 6 years of people leadership and performance management experience

Preferred Qualifications

• Bachelor's or Master's Degree
• Experience working within a major payment network
• 12+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
• 8+ years of people leadership and performance management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $238,700 - $272,400 for Senior Director Client Support

Chicago, IL: $217,000 - $247,700 for Senior Director Client Support

Riverwoods, IL: $217,000 - $247,700 for Senior Director Client Support

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).