Senior Director, Client Success & Strategic Programs

Dow Jones & Company, Inc.; New York (NY); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Education Benefits

Employee Referral Program

Job summary

Dow Jones & Company, Inc. is seeking a strategic leader in Client Success to oversee and enhance client engagements. You will manage top-tier client relationships, ensure program delivery, and contribute to operational improvements.

The ideal candidate will have 12+ years in client success, with strong project management and strategic advisory skills. Competitive compensation package offered with comprehensive benefits.

Qualifications

• Extensive experience in client success or account management in media or advertising.
• Proven ability to influence stakeholders and drive results.
• Strong project management skills to handle multiple priorities.

Responsibilities

• Lead post-sale client experience and provide strategic guidance.
• Supervise execution of contracted deliverables and coordinate cross-functional partners.
• Manage individual contributors and foster team development.

Skills

Client success

Account management

Project management

Communication skills

Education

12+ years of related experience

Job description

Dow Jones & Company, Inc. is seeking a strategic leader in Client Success to oversee and enhance client engagements. You will manage top-tier client relationships, ensure program delivery, and contribute to operational improvements.

The ideal candidate will have 12+ years in client success, with strong project management and strategic advisory skills. Competitive compensation package offered with comprehensive benefits.