Senior Director, Client Success

Ladders; United States; Teletrabalho; USD 180 000 - 225 000; Tempo integral

Resumo da oferta

Ladders is seeking a Senior Director, Client Success to guide enterprise client strategy across healthcare accounts and lead a high-performing team in a remote US-based role. You will strengthen executive partnerships, drive retention, growth, and delivery excellence across the client lifecycle.

The role requires deep client success leadership, strong commercial judgment, and the ability to translate data into action in regulated environments, with compensation up to $225k.

Qualificações

• 10+ years of experience in client success, account management, or strategic consulting in healthcare or related fields.
• 5+ years of leadership experience managing multi-level teams.
• Expertise in Risk Adjustment and Retrieval processes, along with knowledge of HIPAA regulations.
• Proven success managing executive relationships within large enterprise accounts
• Track record of achieving revenue, retention, and growth targets for multi-million-dollar portfolios
• Strong financial acumen with the ability to translate data into strategic decisions
• Advanced proficiency in data and BI tools such as Excel, Power BI, and SQL

Responsabilidades

• Guide client strategy in alignment with business priorities and market insights
• Lead and develop a team of Client Success Managers across complex accounts
• Own executive relationships and act as a trusted advisor to C-suite stakeholders
• Oversee delivery strategy for implementations, renewals, and escalations to ensure a high-quality client experience
• Identify growth opportunities within enterprise accounts using industry expertise
• Drive operational efficiency and delivery excellence across the account portfolio
• Champion a data-driven culture by setting KPIs aligned with business goals

Conhecimentos

Executive leadership

Client strategy

Commercial judgment

Ferramentas

Excel

Power BI

SQL

Descrição da oferta de emprego

For our client, we are seeking a Senior Director, Client Success to join the team of a leader in the Information Technology space. This role will guide enterprise client strategy and serve as a senior leader across a complex portfolio of healthcare accounts. The position will oversee a high‑performing team, strengthen executive‑level partnerships, and drive retention, growth, and delivery excellence across the client lifecycle. The ideal candidate brings deep client success leadership experience, strong commercial judgment, and the ability to translate data into action in a regulated environment. Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $180,000 – $225,000 annually.

Responsibilities

• Guide client strategy in alignment with business priorities and market insights
• Lead and develop a team of Client Success Managers across complex accounts
• Own executive relationships and act as a trusted advisor to C‑suite stakeholders
• Oversee delivery strategy for implementations, renewals, and escalations to ensure a high‑quality client experience
• Identify growth opportunities within enterprise accounts using industry expertise
• Drive operational efficiency and delivery excellence across the account portfolio
• Champion a data‑driven culture by setting KPIs aligned with business goals

Qualifications

• 10+ years of experience in client success, account management, or strategic consulting in healthcare or related fields
• 5+ years of leadership experience managing multi‑level teams
• Expertise in Risk Adjustment and Retrieval processes, along with knowledge of HIPAA regulations
• Proven success managing executive relationships within large enterprise accounts
• Track record of achieving revenue, retention, and growth targets for multi‑million‑dollar portfolios
• Strong financial acumen with the ability to translate data into strategic decisions
• Advanced proficiency in data and BI tools such as Excel, Power BI, and SQL

Benefits

• Comprehensive total rewards strategy that supports high growth and performance
• Opportunities for professional development and career advancement
• Engagement in transforming healthcare through innovative data logistics products
• Collaborative work environment with cross‑functional teams

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.