Senior Director, Client Services — Child Welfare

Administrative Services for Independent Agencies; Denver (CO); Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

Health and dental benefits

Public Service Loan Forgiveness

PERA retirement

Job summary

The Office of the Colorado Child Protection Ombudsman invites applications for the role of Director of Client Services, a hybrid Denver leadership position. You will lead a department handling sensitive client matters, oversee two lead analysts, and work across agencies to align services with statutory responsibilities.

The role offers a competitive salary range of $120,000–$135,000 with benefits and opportunities to influence Colorado’s child protection system.

Qualifications

• An undergraduate degree in human services, social work, public administration, or a closely related field.
• At least seven years of progressively responsible professional experience in child welfare, child protection, juvenile justice, behavioral health, or a closely related child-serving system.
• At least five years of professional experience involving complex case management, case oversight, case consultation, or the review and evaluation of cases involving children, youth, and families.
• At least four years of progressively responsible management experience, including direct supervision of professional staff responsible for complex caseloads.
• Experience managing a program, department, or significant operational area, including staffing, workload and caseload management, performance, policies and procedures, resources, and service delivery.
• Advanced knowledge of Colorado’s child protection system, including applicable laws, regulations, policies and practices, and its intersection with state and county human services, behavioral health, juvenile justice, courts, and other child-serving systems.
• Experience evaluating casework, service-delivery trends, or program operations to identify practice or systemic issues and inform operational improvements.
• Experience collaborating across agencies, disciplines, or systems and communicating complex information effectively to internal and external audiences.

Responsibilities

• Establish strong working relationships with the department’s managers and employees while developing a clear understanding of its responsibilities, workflows, and service standards.
• Provide effective leadership for and through two lead case analysts, creating clear accountability for employee performance, workload management, professional development, and consistent service delivery.
• Evaluate departmental operations and identify practical opportunities to improve efficiency, quality, consistency, and the client experience.
• Strengthen the department’s approach to complex client matters by supporting sound judgment, objective review, effective communication, and timely resolution.
• Use client-service information and emerging patterns to help identify systemic concerns and inform CPO’s broader improvement efforts.
• Collaborate with CPO leadership and other departments to align client services with organizational priorities, statutory responsibilities, and performance expectations.

Skills

Leadership experience

Independent judgment

Confidentiality

Collaboration

Communication

Data interpretation

Public service mindset

Interagency coordination

Education

Undergraduate degree in related field

Job description

The Office of the Colorado Child Protection Ombudsman invites applications for the role of Director of Client Services, a hybrid Denver leadership position. You will lead a department handling sensitive client matters, oversee two lead analysts, and work across agencies to align services with statutory responsibilities.

The role offers a competitive salary range of $120,000–$135,000 with benefits and opportunities to influence Colorado’s child protection system.