Senior Director, Client Services | Brand Experience

Marks; Pittsburgh (Allegheny County); Hybrid; USD 140,000 - 155,000; Full time

Benefits offered by this job

Health care plans

Dental plan

Vision plan

Life insurance

401(k) Savings Plan

Job summary

Marks, part of the Propelis Group, is seeking a Senior Director, Client Services to lead a portfolio of major national and global client relationships within Brand Experience. You’ll be the trusted partner handling business challenges, spotting opportunities, and guiding teams to deliver growth across experiential marketing, retail environments, and content.

You’ll develop strong partnerships with Creative, Strategy, Production, and PM, drive integrated experiences, and own portfolio

Qualifications

• 10+ years in agency-side client leadership and relationship growth.
• Experience leading complex national/global client portfolios.
• Experience in experiential marketing and retail environments.
• Proven ability to collaborate with creative, strategy and production teams.
• Track record of turning ideas into long-term growth for brands.

Responsibilities

• Lead the room as senior partner to clients, guiding growth conversations.
• Grow the business by identifying opportunities and aligning needs with Marks capabilities.
• Develop trusted partnerships with Creative, Strategy, Production and PM to enable great work.
• Oversee integrated experiences across experiential, retail, campaigns and content.
• Own portfolio profitability, forecasting and financial health.
• Coach and develop client leaders and build a strong team culture.
• Challenge established approaches to improve work and delivery.

Skills

Lead senior client relationships

Grow business opportunities

Creative partnerships

Cross-functional collaboration

People leadership

Strategic oversight

Job description

Marks, part of the Propelis Group, Marks is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

Hybrid New York | Chicago | Portland

Build Relationships. Grow Brands. Create Experiences People Actually Remember.

We’re looking for a Senior Director, Client Services to lead a portfolio of some of our most important national and global client relationships within Marks’ Brand Experience practice.

Think Group Account Director meets business leader. You’ll be the person clients trust with the big stuff: understanding their business, spotting what’s next, bringing the right ideas and people together, and turning great work into long-term growth.

Our world spans experiential marketing, retail and branded environments, campaign and omnichannel content, and connected brand experiences. We’re looking for someone who knows retail and experiential especially well, but thinks bigger than any one channel.

What You’ll Do

• Lead the room. Be a trusted senior partner to clients, from business challenges and growth conversations to the moments when things get complicated.
• Grow the business. Know your clients deeply, identify opportunities and connect their needs to the full range of what Marks can do.
• Build impeccable creative partnerships. Develop trusted, highly collaborative relationships with Creative, Strategy, Production and Project Management, creating the conditions for teams to do their best work together.
• Bring great work to life. Lead integrated experiences across experiential, retail, branded environments, campaigns and content, ensuring the idea stays strong from strategy and concept through production and execution.
• Own the business. Lead the growth, financial health, forecasting and profitability of your portfolio.
• Build great teams. Coach and develop client leaders, create a strong team culture and put people in positions to do their best work.
• Raise the bar. Challenge “the way we’ve always done it,” share what works and continually make the work and the way we deliver it better.

You might be our unicorn if…

• You’ve spent 10+ years growing up on the agency side, with significant experience leading complex client relationships.
• Experiential marketing is genuinely in your DNA. You understand what it takes to turn an idea into something people can actually experience.
• You can connect experiential with retail, environmental design, campaigns, content and integrated marketing, rather than treating them as separate worlds.
• You know extraordinary client work starts with extraordinary internal partnerships, and you have a track record of building strong, trusted relationships with Creative and Production teams.
• You’ve led major national or global brands and can move easily from an executive client conversation to working alongside the team solving the problem.
• You have real commercial instincts. Growth, margin, scope and profitability are part of how you think, not someone else’s job.
• You’re an excellent people leader who knows leadership isn’t about having all the answers. It’s about building a team that can find them.
• You’re curious, collaborative, direct and low-ego. You want to build something, not just inherit something.

Why Marks?

Because Brand Experience is something we’re actively building and growing.

This is a chance to help shape what comes next, deepen relationships with major brands, bring more of our capabilities together and create experiences that connect brands and people in the moments that matter.

If you’ve built your career creating great experiences, great partnerships and great teams and building brands, we’d love to meet you.

About Propelis:

Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio. For more information visit: www.MakeMarks.com

EEO Statement:

We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $140,000 USD - $155,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.