Senior Director, Client Services | Brand Experience

SGS & Co; Pittsburgh (Allegheny County); Hybrid; USD 140,000 - 155,000; Full time

Benefits offered by this job

Health care plans

Dental plan

Vision plan

Life insurance

401(k) Savings Plan

Job summary

Marks, part of the Propelis Group, is seeking a Senior Director, Client Services to lead a portfolio of major national and global client relationships within the Brand Experience practice. You’ll blend group account leadership with business insight, guiding strategy and ensuring long-term growth.

In this hybrid role, you’ll manage demand across experiential marketing, retail environments and omnichannel content, build strong Creative and Production partnerships, own forecasting and

Qualifications

• 10+ years growing up on the agency side with significant experience leading complex client relationships.
• Experiential marketing is in your DNA, with understanding of retail and branded environments, campaigns and content.
• Ability to move from executive client conversations to team-focused problem solving.
• Strong commercial instincts: growth, margin, scope and profitability.
• Excellent people leadership with proven ability to build and guide teams.

Responsibilities

• Lead the room as a trusted senior partner to clients, from business challenges and growth conversations to the moments when things get complicated.
• Grow the business by knowing clients deeply, identifying opportunities and connecting their needs to Marks capabilities.
• Build impeccable creative partnerships with Creative, Strategy, Production and Project Management.
• Bring great work to life across experiential, retail, branded environments, campaigns and content.
• Own the business: growth, financial health, forecasting and profitability of your portfolio.
• Build great teams: coach and develop client leaders, foster a strong team culture.
• Raise the bar by challenging the status quo and sharing best practices.

Skills

Leading complex client relationships

Experiential marketing expertise

Retail and experiential integration

Collaborative leadership

Job description

Marks, part of the Propelis Group, Marks is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

Hybrid New York | Chicago | Portland

Build Relationships. Grow Brands. Create Experiences People Actually Remember.

We’re looking for a Senior Director, Client Services to lead a portfolio of some of our most important national and global client relationships within Marks’ Brand Experience practice.

Think Group Account Director meets business leader. You’ll be the person clients trust with the big stuff: understanding their business, spotting what’s next, bringing the right ideas and people together, and turning great work into long-term growth.

Our world spans experiential marketing, retail and branded environments, campaign and omnichannel content, and connected brand experiences. We’re looking for someone who knows retail and experiential especially well, but thinks bigger than any one channel.

What You’ll Do

• Lead the room. Be a trusted senior partner to clients, from business challenges and growth conversations to the moments when things get complicated.
• Grow the business. Know your clients deeply, identify opportunities and connect their needs to the full range of what Marks can do.
• Build impeccable creative partnerships. Develop trusted, highly collaborative relationships with Creative, Strategy, Production and Project Management, creating the conditions for teams to do their best work together.
• Bring great work to life. Lead integrated experiences across experiential, retail, branded environments, campaigns and content, ensuring the idea stays strong from strategy and concept through production and execution.
• Own the business. Lead the growth, financial health, forecasting and profitability of your portfolio.
• Build great teams. Coach and develop client leaders, create a strong team culture and put people in positions to do their best work.
• Raise the bar. Challenge “the way we’ve always done it,” share what works and continually make the work and the way we deliver it better.

You might be our unicorn if…

• You’ve spent 10+ years growing up on the agency side, with significant experience leading complex client relationships.
• Experiential marketing is genuinely in your DNA. You understand what it takes to turn an idea into something people can actually experience.
• You can connect experiential with retail, environmental design, campaigns, content and integrated marketing, rather than treating them as separate worlds.
• You know extraordinary client work starts with extraordinary internal partnerships, and you have a track record of building strong, trusted relationships with Creative and Production teams.
• You’ve led major national or global brands and can move easily from an executive client conversation to working alongside the team solving the problem.
• You have real commercial instincts. Growth, margin, scope and profitability are part of how you think, not someone else’s job.
• You’re an excellent people leader who knows leadership isn’t about having all the answers. It’s about building a team that can find them.
• You’re curious, collaborative, direct and low-ego. You want to build something, not just inherit something.

Why Marks?

Because Brand Experience is something we’re actively building and growing.

This is a chance to help shape what comes next, deepen relationships with major brands, bring more of our capabilities together and create experiences that connect brands and people in the moments that matter.

If you’ve built your career creating great experiences, great partnerships and great teams and building brands, we’d love to meet you.

About Propelis:

Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio. For more information visit: www.MakeMarks.com

EEO Statement:

We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $140,000 USD - $155,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.