Senior Director, Client Services | Brand Experience

Propelis; Chicago, Portland, New York (IL, OR, NY); Híbrido; USD 155.000 - 165.000; Tempo integral

Resumo da vaga

Marks, part of the Propelis Group, is seeking a Senior Director, Client Services to oversee national and global client relationships within Brand Experience. The role blends senior client leadership with strategic business growth across experiential marketing, retail environments, and omnichannel content.

You’ll guide cross-functional teams, ensure high-quality output, and drive profitability while building lasting partnerships with major brands.

Qualificações

• 10+ years growing up on the agency side and leading complex client relationships.
• Deep experience in experiential marketing and brand experiences.
• Strong ability to build, maintain and grow senior client partnerships.

Responsabilidades

• Lead the room as a senior partner to clients across challenges and growth.
• Grow the business by identifying opportunities and aligning client needs with Marks services.
• Foster trusted partnerships with Creative, Strategy, Production and Project Management teams.
• Drive integrated experiences across experiential, retail, campaigns and content from concept to execution.
• Own portfolio growth, financial health, forecasting and profitability.

Conhecimentos

10+ years agency experience

Experiential marketing

Leadership

Client relationships

Descrição da vaga

Senior Director, Client Services | Brand Experience

• Hybrid
• Full-Time
• Requisition #: SRCLI007956

Locations

Showing 1 location

Chicago, IL 60607

+2 more locations

Description

Marks, part of the Propelis Group, Marks is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

Hybrid New York | Chicago | Portland

Build relationships. Grow brands. Create experiences people actually remember.

We’re looking for aSenior Director, Client Servicesto lead a portfolio of some of our most important national and global client relationships within Marks’ Brand Experience practice.

ThinkGroup Account Director meets business leader. You’ll be the person clients trust with the big stuff: understanding their business, spotting what’s next, bringing the right ideas and people together, and turning great work into long-term growth.

Our world spansexperiential marketing, retail and branded environments, campaign and omnichannel content, and connected brand experiences.We’re looking for someone who knows retail and experiential especially well, but thinks bigger than any one channel.

What you’ll do

• Lead the room.Be a trusted senior partner to clients, from business challenges and growth conversations to the moments when things get complicated.
• Grow the business.Know your clients deeply, identify opportunities and connect their needs to the full range of what Marks can do.
• Build impeccable creative partnerships.Develop trusted, highly collaborative relationships withCreative, Strategy, Production and Project Management, creating the conditions for teams to do their best work together.
• Bring great work to life.Lead integrated experiences acrossexperiential, retail, branded environments, campaigns and content, ensuring the idea stays strong from strategy and concept through production and execution.
• Own the business.Lead the growth, financial health, forecasting and profitability of your portfolio.
• Build great teams.Coach and develop client leaders, create a strong team culture and put people in positions to do their best work.
• Raise the bar.Challenge “the way we’ve always done it,” share what works and continually make the work and the way we deliver it better.

You might be our unicorn if…

• You’ve spent10+ years growing up on the agency side, with significant experience leading complex client relationships.
• Experiential marketing is genuinely in your DNA.You understand what it takes to turn an idea into something people can actually experience.
• You can connect experiential withretail, environmental design, campaigns, content and integrated marketing, rather than treating them as separate worlds.
• You know extraordinary client work starts with extraordinary internal partnerships, and you have a track record of building strong, trusted relationships with Creative and Production teams.
• You’ve led major national or global brands and can move easily from an executive client conversation to working alongside the team solving the problem.
• You have realcommercial instincts. Growth, margin, scope and profitability are part of how you think, not someone else’s job.
• You’re an excellent people leader who knows leadership isn’t about having all the answers. It’s about building a team that can find them.
• You’re curious, collaborative, direct and low-ego.You want to build something, not just inherit something.

Why Marks?

Because Brand Experience is something we’re actively building and growing.

This is a chance tohelp shape what comes next, deepen relationships with major brands, bring more of our capabilities together and create experiences that connect brands and people in the moments that matter.

If you’ve built your career creatinggreat experiences, great partnerships and great teams and building brands, we’d love to meet you.

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio. For more information visit: www.MakeMarks.com

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $155,000 USD - $165,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.
Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

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Qualifications

Experience

Required

10 years: Years growing up on the agency side, with significant experience leading complex client relationships

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.