Senior Director, Client Services

The Trade Desk, Inc.; New York (NY); On-site; USD 135,000 - 248,000; Full time

Job summary

The Trade Desk is seeking a Senior Director of Client Service in New York to lead a frontline team of Account Managers and Traders within Channel Partners. This role blends people leadership with revenue oversight and cross-functional partnership with Product, Engineering, and Business Development.

You will own senior relationships, drive API adoption, and set the strategy to improve partner ROI and SLA adherence, while maintaining high client satisfaction and operational excellence.

Qualifications

• 10+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships; minimum 6+ years managing client-facing teams.
• Demonstrated success managing technical integrations or working closely with engineering/product teams.
• Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows.

Responsibilities

• Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting our MSP portfolio within Channel Partners.
• Own senior leadership relationships and act as a primary escalation and in-market executive across this business.
• Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.
• Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
• Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.
• Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.
• Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
• Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
• Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.

Skills

Programmatic advertising

Partner relationships

Executive presence

Data analysis

SQL

Excel

BI tools

Leadership

Cross-functional collaboration

Communication

Education

Bachelor’s degree or higher

Tools

API integrations

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

About the team:

The Trade Desk’s Channel Partners team is hiring a Senior Director of Client Service to lead a front‑line team of Account Managers and Traders, and act as a strategic, in‑market leader for one of our largest Channel Partners. This role blends people leadership, revenue oversight, and cross‑functional partnership with Product, Engineering, and Business Development.

What you’ll do:

• Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting our Managed Service Provider (MSP) portfolio within Channel Partners.

• Own senior leadership relationships and act as a primary escalation and in‑market executive across this business.

• Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.

• Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.

• Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.

• Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.

• Create and present executive‑level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.

• Lead cross‑functional programs (onboarding, go‑to‑market launches, feature pilots) to accelerate partner time‑to‑value.

• Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.

Who you are:

• Bachelor’s degree or higher.

• Hands‑on experience with TTD’s platform preferred.

• 10+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships; minimum 6+ years managing client‑facing teams.

• Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows.

• Demonstrated success managing technical integrations or working closely with engineering/product teams.

• Strong analytical skills and comfort with metrics‑driven decision‑making (SQL, Excel, BI tools preferred).

• Excellent client‑facing communication and executive presence.

• Proven ability to influence senior partners and cross‑functional stakeholders.

• Track record of hiring, coaching, and scaling high‑performing teams.
  
• Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Note:

Interns are not eligible for variable incentive awards such as stock‑based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $135,400—$248,300 USD

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at [e-mail] to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.