Senior Director - AI Operations & Enablement

dowjones; New York (NY); Hybrid; USD 300,000 - 500,000; Full time

Benefits offered by this job

Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Wellness Resources

Education Benefits

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones is seeking a Senior Director of AI Operations & Enablement to act as an operator-builder, blending executive judgment with hands-on AI tooling. You will drive critical Tech Ops priorities, prototype AI-enabled workflows, and create scalable, AI-native operating models for a 130-year-old global information business.

Reporting to the SVP Head of Technology Operations, you will reengineer processes, translate executive intent into actionable plans, and partner with Product, Technology and

Qualifications

• 15+ years of progressive experience in tech ops, product, management consulting or transformation.
• Proven ownership of enterprise-scale cross-functional process reengineering.
• Strong systems thinking mentality and strategic mindset.
• Hands-on fluency with modern AI tooling to prototype automations and tools.
• Experience translating technical decisions into business outcomes.

Responsibilities

• Own critical Tech Ops priorities end-to-end with clear judgment on when to escalate or ship.
• Translate executive intent into structured plans, decisions and outcomes.
• Represent Tech Ops in cross-functional forums with credibility to commit and decide.
• Lead wholesale process reengineering across Tech Ops and adjacent functions.
• Design target-state operating models to improve speed, quality and cost.
• Define measurable efficiency outcomes and own them through delivery.
• Prototype AI-enabled automations and internal tools hands-on.
• Integrate AI capabilities into existing SaaS stack and establish AI-native standards.
• Bridge Technology and business, translating tech decisions into business terms.
• Scale successful work through reusable playbooks and internal products.

Skills

Strategic thinking

Cross-functional leadership

Hands-on AI tooling

Systems thinking

Executive stakeholder management

Business communication

Relationship-building

Problem solving

Education

Bachelor's degree or equivalent

Tools

AI tooling

AI coding assistants

Agentic development environments

Prototyping tools

Job description

Job Description:

About the Team:

Our Technology team drives the evolution of our Technology, Engineering, Data, Product and User Experience functions. With a keen focus on delivering cutting-edge solutions, we shape the digital landscape for our customers, readers and users. From revolutionizing visuals to optimizing tools and harnessing the power of data, mobile, video and social platforms, our team is committed to providing a seamless and immersive experience across all touchpoints. Collaborating closely with our newsrooms and strategic partners, we spearhead the development of groundbreaking products and technologies.

About the Role:

As Senior Director - AI Operations & Enablement, you will be an operator-builder who pairs executive-grade strategic judgment with hands-on technical fluency in modern AI tooling. You will be the trusted force-multiplier for the most consequential Tech Ops priorities at Dow Jones: reengineering how work gets done across Product & Technology, prototyping AI-enabled workflows directly, and turning fragmented, manual processes into scalable, AI-native operating models. In this high-autonomy role, you will diagnose the as-is, design the to-be, and ship the change - for quick wins and full rebuilds across a 130-year-old global news and information business. You will report to the SVP - Head of Technology Operations.

You Will:

• Operate as a Strategic Force‑Multiplier

  • Independently own and drive critical Tech Ops priorities end-to-end, with the judgment to know when to elevate and when to ship

  • Translate executive intent into structured plans, decisions, and outcomes

  • Represent Tech Ops in cross‑functional forums where the SVP cannot be present, with full credibility to commit and decide

• Reengineer How Work Gets Done

  • Lead wholesale process reengineering across Tech Ops and adjacent Product & Technology functions

  • Design target‑state operating models that materially improve speed, quality, and cost

  • Define measurable efficiency outcomes and own them through delivery

• Build AI‑Native Workflows Directly (Hands‑On)

  • Prototype AI‑enabled automations and internal tools

  • Use modern AI coding assistants and agentic development tooling to compress build time

  • Integrate AI capabilities into the SaaS stack the business already runs on

  • Set the technical bar for what "AI‑native" means inside Tech Ops

• Bridge Technology and the Business

  • Build trusted relationships with leaders across Product, Technology, GM‑led business teams and our parent News Corp organization

  • Translate fluently between technical capability and business outcome

  • Drive enterprise‑wide AI adoption

  • Influence more efficient governance processes

• Scale What Works through Systems Thinking

  • Convert one‑off wins into reusable playbooks, frameworks, and internal products

  • Document, train, and enable others to extend the operating model

  • Identify when a workstream is mature enough to staff out

You Have:

• At least 15 years’ progressive experience spanning technology operations, product or program management, management consulting, or transformation roles

• Demonstrated ownership of cross‑functional process reengineering at enterprise scale

• Strong systems thinking mentality

• Hands‑on technical fluency with modern AI tooling to build prototypes, automations, and internal tools with the use of AI coding assistants and agentic development environments

• Working understanding of how AI is reshaping enterprise operations

• Track record of operating as a trusted force‑multiplier to a senior executive

• Proven ability to balance strategic framing with tactical execution

• Strong relationship‑building instincts across Product, Technology, and business/GM stakeholders;

• The ability to translate technical decisions into business terms and vice versa

• Bachelor's degree - OR- equivalent work experience

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

#LI-Hybrid

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

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Business Area:

Dow Jones - Technology

Job Category:

General Management

Union Status:

Non-Union roleBase Pay Range: -

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.