People Experience Partner

dowjones; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Medical benefits

Retirement plans

Paid time off

Job summary

Dow Jones is seeking a People Experience Partner to work with the People team, aiming to improve employee journeys and simplify processes across the lifecycle. This hybrid role in Midtown Manhattan partners with various teams to deliver scalable, human-centered solutions.

You will leverage data, feedback, and service insights to drive improvements, while supporting complex employee matters and ensuring governance standards are met. This is a high-impact role in a global organization.

Qualifications

• Experience across the employee lifecycle and HR processes.
• Ability to use data/metrics to guide decisions.
• Strong written and verbal communication skills.

Responsibilities

• Provide high-quality support to employees and managers across the lifecycle.
• Identify opportunities to improve employee journeys using data and feedback.
• Move repetitive work to People Operations and self-serve channels where possible.
• Support complex or sensitive employee matters with clear ownership.

Skills

HR processes

Data-driven decisions

Effective communication

AI-enabled solutions

Tools

HR systems

Job description

Job Description:

About the Role

Dow Jones has an exciting opportunity to join our People team as a People Experience Partner. This role will partner closely with People Business Partners, Centers of Excellence, People Operations, and operational teams to create better experiences for employees and managers across the full lifecycle.

This is an opportunity to shape how People support is delivered in a modern, global organization. The role will focus on improving employee journeys, simplifying processes, resolving pain points, and moving repeatable transactional work to People Operations to keep the operating model efficient and evolving.

You will work in our Midtown Manhattan office 3 days a week and report to the Senior Manager, People Experience.

You Will

• Support global People priorities aligned to People Team strategy and business goals, delivering scalable solutions first and tailoring for regional requirements where needed to drive efficiency and consistency.
• Use data, employee feedback, case trends and service insight to identify opportunities to improve key employee and manager moments across the employee lifecycle, escalating recurring themes and helping prioritise meaningful improvements.
• Provide high-quality support to employees and managers across complex or higher-impact moments in the employee lifecycle, requiring sound judgement, clear ownership and effective coordination.
• Support the delivery of simpler, faster and more human-centred processes that improve employee journeys and reduce friction.
• Use AI and technology solutions to improve self-service, knowledge quality, service efficiency and employee experience, following established governance, privacy and compliance standards.
• Partner with People Operations and regional stakeholders to ensure work is owned by the right team, routed efficiently and delivered effectively across the operating model.
• Move repeatable or transactional activity to People Operations, self-service or automated channels, creating more capacity for higher-value support.
• Support complex or sensitive employee matters, ensuring clear ownership, strong communication and a positive employee experience.
• Partner with People Business Partners, Legal, Compensation, Mobility and specialist teams to deliver joined-up solutions.
• Support change initiatives, pilots and continuous improvement programmes that can scale globally.
• Measure success through service improvements, reduced friction, stronger satisfaction and smarter ways of working.
• Support the creation of clear, trusted and scalable knowledge content for employees and managers.
• Provide practical guidance and support to leaders and stakeholders to improve team effectiveness and employee outcomes.
• Contribute to global People projects and help scale successful ideas across other regions.

You Have

• 2-4 years of experience in an HR, employee experience, people operations, or advisory role, ideally within an international or multi-country environment
• Strong understanding of HR processes across the employee lifecycle
• Experience using data, insights, and metrics to identify trends and guide decisions
• Experience using HR systems and technology platforms to improve processes, employee experience and service delivery
• Experience supporting employees and managers through a range of people-related matters
• Experience contributing to change, continuous improvement or service transformation initiatives
• Strong problem-solving mindset with the ability to balance employee experience and business needs
• Experience using or the aptitude to use AI-enabled solutions and digital tools to improve efficiency, service delivery and employee experience
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to prioritize and manage multiple stakeholders
• High attention to detail and ability to work in a fast-paced environment
• Positive, proactive mindset with a collaborative approach

You'll Get

• The opportunity to play a key role in building and evolving a new People Experience model within a global, fast-paced organization
• Meaningful work that improves how employees and managers experience Dow Jones every day
• Exposure to multiple markets and diverse employee groups across the region
• Career development and growth opportunities within the People function

#LI-HYBRID

Our Benefits

• Comprehensive Medical, Dental, and Vision Insurance Plans
• Paid Time Off
• Retirement Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all ourUS benefits.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area: Dow Jones - People

Job Category: Human Resources

Union Status: Non-Union

Base Pay Range: $70,000 - $90,000

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.