Senior Director, AI Customer Success (Enterprise)

Uniphore; Los Angeles (CA); Hybrid; USD 193,000 - 265,000; Full time

Benefits offered by this job

Annual incentive

Stock options

Medical, dental, vision

401(k) with match

Paid time off

Job summary

Uniphore is seeking a Director of AI Customer Success in the Los Angeles area to act as a strategic advisor to enterprise clients. You will lead executive-level relationships, shape AI strategy, and drive adoption and value realization of AI solutions across business functions.

Ideal candidates have 10+ years in enterprise tech consulting or customer success, 5+ years with AI products, and a proven track record of delivering ROI and high retention. Travel up to 25% is required.

Qualifications

• 10+ years in consulting, customer success, or professional services with enterprise tech focus.
• 5+ years with AI products, platforms, or services in advisory/delivery roles.
• Experience engaging with C-Suite and executives in formal settings.
• Proven ROI delivery, high retention, satisfaction, and advocacy results.

Responsibilities

• Serve as strategic advisor to enterprise clients on AI outcomes and value realization.
• Lead executive relationships and align AI capabilities with business objectives.
• Drive adoption, renewal, and expansion through outcome-based planning.
• Collaborate with Sales, Product, Engineering, and Delivery teams for implementation.

Skills

Executive engagement

AI strategy

C-suite experience

ROI-focused

Enterprise software delivery

Executive communication

Stakeholder management

Cloud platforms

Education

Bachelor's or Master's in business/CS/engineering/data science

Tools

AWS

Azure

GCP

OpenAI

TensorFlow

Hugging Face

Job description

Uniphore is seeking a Director of AI Customer Success in the Los Angeles area to act as a strategic advisor to enterprise clients. You will lead executive-level relationships, shape AI strategy, and drive adoption and value realization of AI solutions across business functions.

Ideal candidates have 10+ years in enterprise tech consulting or customer success, 5+ years with AI products, and a proven track record of delivering ROI and high retention. Travel up to 25% is required.