Senior Director, Accounts Receivable

Ventra Health, Inc.; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Incentive plan based on performance

Referral/bonus program

Job summary

Ventra Health is seeking a Senior Director, Accounts Receivable to lead AR operations, EDIs, and denial management, aligning with the company's revenue cycle strategy.

You will recruit, train, coach staff, drive policies, monitor metrics, and collaborate with offshore teams to meet client expectations and improve cash flow.

This role offers incentive compensation and a chance to influence performance across multiple specialties within healthcare finance.

Qualifications

• High School Diploma or GED.
• Bachelor's Degree in Healthcare Administration, Business Administration, Benefits, or related field, preferred, or equivalent training and/or experience.
• At least seven (7) years of revenue cycle management experience or account receivables in the healthcare and/or health insurance industry.
• At least two (5) years of supervisory/management/leadership experience, preferred.
• Offshore Billing experience preferred.

Responsibilities

• Directs, leads, and manages Account Receivables staff, including recruitment, onboarding, training, coaching, and performance management.
• Oversees day-to-day AR operations, including EDI, denial management, and collection processes.
• Implements best practices and standardized workflows for AR operations.
• Monitors and improves AR health, develops action plans to resolve outstanding balances.
• Develops, tracks, and reports key departmental metrics and benchmarks.

Skills

Revenue cycle metrics

Medical billing requirements

Financial reporting

Healthcare data analysis

Presentation skills

Analytical thinking

Time management

Cross-functional leadership

Education

High School diploma or GED

Bachelor's degree in Healthcare Administration or related field

7+ years revenue cycle management experience

2+ years supervisory/leadership experience

Offshore billing experience preferred

Job description

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centres to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition programme, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

Job Summary

• The Senior Director, Account Receivable is responsible for implementing and supporting the strategic vision for assigned Accounts Receivable (A/R) functions within our Service Delivery

Essential Functions and Tasks

• Directs, leads, and manages Account Receivables: recruits, selects, orients, trains, coaches, counsels, and disciplines staff
• Oversees and manages the day-to-day operations and effectiveness accounting operations, including but not limited to, accounts receivable, Electronic Data Interchange (EDI), and rejection management and denial management.
• Implements and optimises departmental best practices, policies, and standardised workflows for account receivable operations through continuous improvement initiatives
• Oversees the overall health of outstanding accounts receivables. Implements and manages action plans to target and resolve outstanding accounts receivables through effective inventory management and root cause analysis
• Develops, monitors, and achieves key departmental metrics and enterprise benchmarks to measure performance
• Encourages and maintains productive inter-departmental relationships through collaborative communication, leadership, and end to end problem solving
• Uses analysis to proactively identify fluctuations in collection trends, payment processing effectiveness, etc., and assists with the preparation of executive summaries for the leadership team
• Provides executive oversight for system upgrades for AR inventory applications
• Holds regular meetings with all levels of management to review accounting data and address concerns
• Oversees RCM offshore relationships, resources & productivity goals
• Design/Implement BPO tracker comparing performance to set KPI's
• Works with Offshore and U service delivery/collections staff to understand and maintain client expectations
• Participates in bi-weekly meetings with offshore team to discuss client-specific issues and KPI metrics
• Coordinates with offshore lead generation and delivery team to streamline the new business
• Performs special projects and other duties as assigned internal and offshore
• Manages vendor relationship, assignments
• Performs special projects and other duties as assigned

Education and Experience Requirements

• High School Diploma or GED
• Bachelor's Degree in Healthcare Administration, Business Administration, Benefits, or related field, preferred, or equivalent training and/or experience
• At least five (7) years of revenue cycle management experience or account receivables in the healthcare and/or health insurance industry
• At least two (5) years of supervisory/management/leadership experience, preferred
• Offshore Billing experience preferred

Knowledge, Skills, and Abilities

• Strong working knowledge of revenue cycle metrics
• Working knowledge of medical billing requirements
• Knowledge of business and financial processes, procedures, and processes
• Strong supervisory/management skills
• Strong management level oral, written, and interpersonal communication skills
• Strong financial reporting skills
• Strong healthcare data analysis skills
• Strong presentation development and delivery skills
• Strong word processing, spreadsheet, database, and presentation software skills
• Strong decision-making skills
• Strong organisational skills
• Strong time management skills
• Strong problem-solving skills
• Strong mathematical skills, in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals
• Ability to effectively present information, including financial reporting and healthcare analytics, and respond to questions from groups of executives and managers
• Ability to adapt communication style to suit different audiences
• Ability to communicate with business stakeholders and IT staff in a tactful, mature, and professional manner
• Ability to lead and manage cross-functional teams
• Ability to initiate and maintain professional relationships.
• Ability to see reoccurring issues and fix them or identify and solve front-end issues
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner

Compensation

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.

• This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Ventra Health

Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organisation. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.