Senior Director, Accessibility Engineering

Charter Communications; Greenwood Village (CO); On-site; USD 156,000 - 276,000; Full time

Job summary

Charter Communications seeks a Senior Director of Accessibility to lead enterprise-wide accessibility initiatives across Spectrum’s digital products. You will drive left-shifting accessibility, embed standards in design and engineering, and scale testing with automation and AI while guiding a cross-functional, cross-department collaboration.

You’ll oversee budgets, contracts, and roadmaps, mentor leaders, and push for inclusive UX across products, services, and experiences.

Qualifications

• 10+ years in accessibility, assistive technologies or product management within consumer services or product organizations
• 10+ years of management experience
• Experience with HTML and front-end code languages
• Experience writing accessibility requirements for customer-facing apps
• Extensive experience leading creative and technical teams to deliver accessibility features

Responsibilities

• Guide and inspire a collaborative team by harmonizing diverse perspectives to deliver innovative digital products
• Set and track performance targets to ensure high standards and accountability
• Develop and mentor leaders and direct reports, fostering growth and communication
• Provide strategic direction for new product development and accessibility technologies
• Review bids for contracted projects and ensure alignment with objectives
• Direct contractors and manage capital budgets
• Build partnerships across departments to ensure consistent delivery of accessible products
• Guide accessibility roadmap and leverage new technologies
• Analyze performance reports and develop actionable insights
• Oversee timelines, milestones, budgets and go-to-market activities

Skills

Executive leadership

Accessibility expertise

Strategic thinking

Cross-functional collaboration

Project management

Vendor management

Public speaking

WCAG knowledge

Data analysis

English proficiency

Education

Bachelor's degree in business or related field

Advanced degree in HCI/CS/Disability Studies or related field

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Spectrum's Accessibility Center of Excellence is an award-winning team that fosters a culture of accessibility and inclusivity for customers and employees alike. The group empowers the delivery of connectivity for all. Spectrum's digital products reach millions of customers, including many who rely on assistive technology to use them. We are therefore seeking a senior-level strategic leader equipped to drive thoughtful, enterprise-level efforts that help ensure customers with disabilities are supported across Spectrum's digital experiences.

As Senior Director of Accessibility, you will lead the technical engine behind that experience. Your first priority is shifting accessibility left - partnering with design and engineering, including our design systems team, to embed accessibility standards directly into how products get built, so issues are designed out before they ever reach a test cycle. This proactive foundation has been a priority for Spectrum and the industry for years, and you'll be the one setting the standards that make it real. You'll pair that with the testing programs (automated and manual audits) that catch what slips through, and the innovation - including harnessing AI to scale testing, remediation and standards development - that keeps Spectrum ahead of an evolving regulatory and technology landscape. This is a highly cross-functional leadership role, with partnerships that start close to home and extend well beyond it. Within the accessibility team, you will partner closely with Compliance, where the meeting of regulatory obligations depends on the health of the data your audits produce - one of the team's top priorities every year.

How You’ll Make an Impact

• Guide and inspire a collaborative team by harmonizing diverse perspectives to deliver innovative digital products that elevate the customer experience
• Set and track performance targets to ensure high standards and accountability within your team
• Develop and mentor leaders and direct reports, fostering professional growth and confidence in communication and collaboration
• Provide strategic direction for new product development, technologies and initiatives related to accessibility
• Review and recommend bids for contracted projects, ensuring alignment with Spectrum's objectives
• Direct contractors and consultants supporting technology delivery while managing capital budgets
• Build partnerships across departments to drive consistency in the successful delivery of accessible products, services, and experiences
• Guide an accessibility roadmap and business processes leveraging new technologies
• Analyze performance reports and develop actionable insights to improve accessibility efforts
• Oversee project timelines, milestones, budget and go-to-market activities, ensuring accessibility solutions align with operational strategies

Working Conditions

• Office environment
• Travel as required

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in business or related field or equivalent experience

Experience

• 10+ years in accessibility, assistive technologies or product management within consumer services or product organizations
• 10+ years of management experience
• 8+ years related industry experience in cable, telecommunications or software/online services
• Requires a competitive instinct and someone with an informed opinion that is deeply rooted in the Accessibility community
• Experience writing accessibility requirements for customer-facing apps and user interfaces
• Extensive experience managing and training creative and technical teams to deliver high-quality accessibility features in aggressive timeframes
• Significant experience teaching and embedding accessibility best practices in design, development and testing teams
• Demonstrated project management experience
• Experience with HTML and front-end code languages

Skills

• Ability to read, write, speak and understand English
• Expert knowledge in accessible technologies
• Advanced functional testing knowledge for people with various disabilities
• Advanced cognitive, analytical and communication skills
• Strong business acumen and urgency to achieve results
• Effective presentation skills and ability to communicate with all levels of management
• Skilled in PC and presentation tools including Excel and PowerPoint
• Ability to develop market forecasts for new products and services
• Ability to make decisions and solve problems under pressure
• Ability to coach, motivate, manage and train cross-functional teams
• Ability to develop, communicate, implement, and drive strategies and tactics
• Ability to oversee multiple initiatives and prioritize independently
• Ability to analyze and synthesize data into actionable recommendations
• Strategic thinker able to anticipate future trends and needs

Preferred Qualifications

Education

• Certification through the International Association of Accessibility Professionals (e.g., CPACC, WAS or CPWA), or equivalent
• Advanced degree in Human-Computer Interaction, Computer Science, Disability Studies or related field, or equivalent years of relevant professional experience

Skills

• Lived experience as a person with a disability or as a native user of assistive technology, bringing firsthand insight to accessibility strategy, standards and testing
• Experience leading and managing teams that include people with disabilities, with the practical insight that comes from building inclusive people practices and accommodations
• Proven ability to build and sustain partnerships both inside and outside the organization that produce consistent, reliable results despite competing priorities and constrained timelines
• Strong executive-facing communication skills, written and verbal, with the ability to translate technical and regulatory detail into business risk and impact for senior leadership
• Experience managing accessibility vendor relationships, including contract negotiation and ongoing performance oversight
• Experience speaking publicly in external accessibility forums, such as conference panels or industry working groups
• Expert level knowledge of the World Wide Web Consortium's (W3C) Web Content Accessibility Guides (WCAG)

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2026-09-21 04:00 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $155,600.00 and $275,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.