DIRECTOR OF PROCEDURES

NYC Department of Social Services; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

55a Program

Public Service Loan Forgiveness

Job summary

NYC Department of Social Services seeks an experienced Administrative Staff Analyst NM-I to direct the Office of Procedures. You will lead a team in developing, organizing and editing written policies and procedures, while coordinating with senior staff on policy alignment and regulatory compliance.

You will supervise writers, manage project plans, and liaise with program areas to implement joint initiatives, ensuring timely, accurate policy publication and dissemination across DSS/HRA/DHS.

Qualifications

• Master's degree in a relevant field and two years of professional experience, with 18 months in supervisory capacity.
• Or a Bachelor's degree and four years of professional experience including 18 months in supervisory capacity.

Responsibilities

• Direct and coordinate a procedure unit in policy and procedure development and editing.
• Review drafts of operational and fiscal policies with senior staff weekly.
• Develop and implement special initiatives, tracking and evaluating impact.
• Ensure compliance with agency policies and regulatory requirements.
• Maintain repositories for publishing policy documents and oversee distribution.
• Supervise procedure writers on multiple projects and ensure consistent communication.

Skills

Management experience

Communication skills

Agency knowledge

Education

Master's degree in economics, finance, accounting, public administration or related field

Bachelor's degree + 4 years professional experience including supervisory experience

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Office of Procedures provides the critical link between policy development and worker execution of the agency programs. Up-to-date, well-written procedures, supported with effective training, provide workers with the knowledge and standards required to operate agency's program consistently and effectively.

Reporting to the Senior Director, with wide latitude for independent judgement and initiative, the Director is responsible for planning, coordinating, implementing, monitoring and evaluating procedures designed for DSS/HRA/DHS staff. The Director applies a set of processes, tools, techniques, and skills necessary to successfully execute projects on time within budget, while managing the Agency’s expectations. The Director advises, confers and meets with all senior staff, including Divisions Directors, Assistant Deputy Commissioners and Deputy Commissioners and other staff as necessary. The Director is the primary point of contact for communications, interpretation and development of procedures related to Department of Social Services (DHS) Homeless Prevention Administration (HPA) and the Fair Fares program.

The Office of Policy, Procedures and Training (OPPT) is recruiting for one (1) Administrative Staff Analyst NM-I to function as a Director of Procedures who will:

• Direct and coordinate a procedure unit in the development, composition and editing of written policies and procedures including directives; manuals; operational instructions; charts; graphs and memorandums. Oversee the research of current and historic federal, state and city legislation regulations, court orders and settlements to ensure the composition of accurate and timely policy and procedures. Ensure that all policies and procedures are compliant with Agency policies and regulatory and statute requirements.
• Work closely with DSS/HRA/DHS Operational Directors and Executive staff to review drafts and existing operational and fiscal policies and procedures. Discuss operations and maintains a list of necessary policies and procedures; meet weekly to oversee and discuss the status of the unit's ongoing and pending assignments.
• Manage the development and implementation of special initiatives and operational reviews including the development of project plans, policies and procedures, monitoring implementation, document review, tracking, and operational and fiscal impact analyses.
• Ensure that all policies and procedures comply with Agency policies and regulatory requirements and oversee the maintenance and the integrity of the repositories for the publishing of documents. Manages the tracking, posting and distribution of policy and procedural documents.
• Liaise with DSS/HRA/DHS program areas for the coordination of joint initiatives, policies and procedures. Ensure that necessary revisions to existing DSS/HRA/DHS procedures are completed in accordance with joint initiatives, requirements, and processes.
• Supervise procedure writers in multiple, complex research projects including analysis of social services legislation, regulation and operational trends. Reviews and approves policy documents and related materials to standardize formats and identify and direct the resolution of procedural inconsistencies. Assure written communication efforts are consistent with and lead to the maximum realization of the objectives of the Agency management plan.
• Attend Agency meetings on behalf of the Senior Director and informs senior Agency members of new information. Interact with other Agencies and advises in high level staff meetings where the development and implementation of procedural documents are discussed and determined.
• Coordinate, assign and direct ad hoc assignment and troubleshoot for the Senior Director as requested.

Hours/Shift: 9am - 5 pm with flex

ADMINISTRATIVE STAFF ANALYST ( - 1002A

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

• Experience in management and supervision of staff. - Excellent communication and writing skills. - Extensive knowledge of Agency operations and NYS Social Service policy and procedures.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.