Senior Digital Workplace Technician - USDS

TikTok USDS Joint Venture; Washington (District of Columbia); On-site; USD 99,000 - 163,000; Full time

Job summary

TikTok USDS Joint Venture LLC seeks a Sr. Digital Workplace Technician to deliver general hardware and software support for business users, working with stakeholders to remove friction and boost productivity through AI and automation.

Responsibilities include site ownership, cross-functional partnerships, and end-to-end A/V support. Role requires resolving tickets from FTEs, BPOs, TPAs onsite or remotely via Lark, Google Chat, etc.

Qualifications

• Extensive direct user-facing IT support experience in a high-growth/FAANG-equivalent environment.
• Experience with Windows, macOS, and Unix/Linux environments.

Responsibilities

• Site ownership for onsite and regional offices; lead technical visits and office expansions.
• Collaborate with Engineering, Product, and Operations to align regional tech with global objectives and AI workflows.
• Provide tier 1–3 technical support and act as final escalation point for hardware/software issues.
• Own end-to-end A/V setup and support for conference rooms using Crestron, Logitech, and related systems.
• Create and maintain security policies and standard images for global deployment.
• Partner with service owners to evaluate and deploy enterprise solutions; administer Google Workspace and Microsoft 365.

Education

Bachelor's degree in CS/IS/CE

Tools

Workspace ONE

Google Workspace

Microsoft 365

Crestron

Lightware

Cisco

Aruba

Palo Alto

VMware Horizon

AWS

GCP

Azure

Zapier

DevinAI

ChatGPT

Job description

Responsibilities

About the Team\u003cbr>The IT Support team’s mission is to empower our organization with innovative technology solutions that enhance productivity, streamline operations, and drive growth. The IT Support team partners with cross-functional teams across the organization to deliver reliable technical support, guidance, and solutions. We are committed to collaboration, service excellence, and making technology work seamlessly for our employees. Through collaboration and a commitment to excellence, we aim to make technology work seamlessly for our users, ultimately enabling them to focus on what matters most – delivering value to our organization and our customers.

About the Role\u003cbr>The Sr. Digital Workplace Technician would be providing general hardware and software to business users and working with stakeholders to remove friction and increase staff productivity through the use of AI and automation. Due to the nature of the technical work, the candidate will be required to provide resolutions to tickets and service requests from FTEs, BPOs, TPAs either onsite at a TT USDS JV office location or remote via Lark and if needed Google Chat.

Tasks and Responsibilities:

• Site Ownership: Serves as the technical lead for onsite and regional offices, overseeing site visits, office expansions
• Executive Cross-Functional Partnership: Acts as a professional IT ambassador, partnering with Engineering, Product, and Operations to align regional technology with global corporate objectives and AI-driven workflows.
• Elite Technical Support (Tier 1-3): Provides top-notch, white-glove support for both onsite and remote teams, acting as the final escalation point for complex hardware and software troubleshooting.
• Modern A/V & Live Stream Engineering: Owns the end-to-end setup and support of sophisticated A/V environments. Provides hands-on expertise with Logitech conference systems, Apple Mac Mini/iPad room controllers, Crestron control systems, and Lightware signal management.
• Standardization & Documentation: Authors technical standards, security policies, and "Golden Image" best practices for global deployment, ensuring consistency across all regional sites.
• Enterprise Service Management: Partners with service owners to evaluate and deploy enterprise solutions. Maintains Admin-level expertise across both Google Workspace and Microsoft Office 365 environments.
• Infrastructure & Data Integrity: Manages lifecycle, backups, and monitoring for critical office infrastructure. Directs technical input for enterprise projects, emphasizing "Infrastructure as Code" (IaC) principles.
• AI-Driven Efficiency & Automation: Proactively identifies operational gaps and builds solutions using AI tools (Gemini, Claude, ChatGPT) and automation platforms (Zapier, DevinAI) to eliminate manual tasks and improve user experience.
• Lifecycle & Procurement: Manages onsite supply chains and procurement of high-end technical assets, ensuring the office is equipped with the latest verified technology.
• Security & Compliance Champion: Maintains a high degree of awareness regarding cyber/information security, ensuring onsite hardware and networks adhere to Zero Trust frameworks.

Qualifications

Minimum Qualifications

• Advanced IT Foundation: Extensive direct user-facing support experience within a high-growth or FAANG/MAANG-equivalent environment. Expert-level troubleshooting across Windows OS, macOS, and Unix/Linux environments.
• Education: College degree in Computer Science, Information Systems, Computer Engineering, or a relevant technical discipline.
• SaaS & Identity Mastery: Expert-level administration of Google Workspace and Microsoft Office 365. Deep familiarity with Google IAM, Active Directory, and Cloud-based identity providers.
• UEM Expertise: Mastery of Omnissa Workspace One for multi-OS deployment (macOS, Windows, iOS, Android) and policy management.
• Full-Stack Networking: Strong understanding of general networking (DNS, DHCP, SSL, OSI Model, TCP/IP) and hands-on familiarity with Cisco, Aruba, Palo Alto, and SDN technologies in MDF/IDF environments.
• AI & LLM Proficiency: Demonstrated ability to utilize Gemini, Claude, ChatGPT, and DevinAI to write scripts, troubleshoot code, and automate workflows. Proficiency in Zapier for connecting disparate SaaS tools.

Preferred Qualifications

• Enterprise A/V Certifications: Relevant training or experience with Crestron programming or Lightware switching systems.
• Advanced Networking/Security: Industry certifications such as CCNA, CCNP, MCSE, CompTIA Sec+, or CISSP.
• Infrastructure Automation: Experience with Python, Bash, or PowerShell for automating system administration tasks.
• Cloud Infrastructure: Hands-on experience with AWS, GCP, or Azure environments.
• Virtualization: Familiarity with VMware Horizon VDI or similar cloud-desktop solutions.
• Project Management: Proven experience managing large-scale IT office builds, moves, or global software migrations.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information

【For Pay Transparency】 Compensation Description (Annually) - Washington, DC

The base salary range for this position in the selected city is $ 98640 - $ 163200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.