Senior Communications Operations Manager - USDS

TikTok USDS Joint Venture; Washington (District of Columbia); On-site; USD 106,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Parental leave

Disability insurance

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Paid personal time

Job summary

TikTok USDS Joint Venture seeks a senior Communications Project Manager to operationalize integrated comms plans across initiatives, turning complex topics into clear, engaging messages for diverse audiences. You will coordinate cross-functional teams and manage content workflows under tight deadlines.

The role requires exceptional writing, governance, and organizational skills to drive launches from planning through post-launch stages, supporting executives and internal communications.

Qualifications

• Bachelor’s degree in Communications, Journalism, Public Relations, English, Marketing, or a related field.
• 5+ years of experience in communications, project coordination, program management, operations, or a related role.
• Strong writing and editing skills, with the ability to translate complex topics into clear, audience-appropriate messaging.
• Demonstrated ability to manage multiple workstreams, prioritize effectively, and deliver under tight timelines.
• High attention to detail and strong organizational skills, including maintaining calendars and documentation.
• Experience working cross-functionally with stakeholders (product, legal, security, policy, creative, and/or agency partners).
• Familiarity with the U.S. media landscape and understanding of earned media workflows.

Responsibilities

• Orchestrate cross-functional comms plans, timelines, and approvals to keep initiatives on track.
• Own content operations: calendars, assets, and consistency across channels and programs.
• Coordinate stakeholders and vendors to deliver high-quality materials on schedule.
• Uphold governance: route reviews, ensure compliance, and maintain clear documentation.
• Track OKRs and report progress; surface risks and drive mitigation.
• Lead launch readiness and cadence execution across pre, during, and post-launch phases.
• Support executive and internal communications with clear briefs and updates.
• Improve tools, templates, and SOPs to streamline workflows and scale impact.
• Enable partners and audiences with concise, accessible materials and guidance.
• Manage and support various internal and external events including company-wide all hands, media events, and speaking opportunities.

Skills

Communication skills

Cross-functional collaboration

Project management

Attention to detail

Storytelling/writing

Stakeholder management

Education

Bachelor’s degree in Communications, Journalism, Public Relations, English, Marketing, or related field

Job description

Responsibilities

About the Team The TikTok USDS JV Communications team serves as the strategic voice of the Joint Venture, articulating who we are and how we protect millions of Americans on the apps we operate. We turn complex data privacy, cybersecurity, software, trust and safety measures into clear, accessible stories that build trust with external and internal audiences. Working at the intersection of Security, Trust and Safety, Product, Legal, and Public Policy, we connect the dots to drive mission‑critical narratives and initiatives that build our reputation.

About the Role

We’re looking for a detail‑oriented, process‑savvy senior Communications Project Manager to operationalize integrated comms plans across TikTok USDS Joint Venture initiatives. The ideal candidate is a skilled storyteller capable of simplifying complex topics into compelling and engaging messages. They have excellent organization and communication skills, and work well under tight deadlines.

The Project Manager will be responsible for understanding intricate parts of the business and connecting those stories meaningfully for a range of diverse audiences. This role requires exceptional writing skills, attention to detail and organization, strategic foresight, and the ability to thrive under fast‑paced deadlines completing high visibility work.

Responsibilities

• Orchestrate cross‑functional comms plans, timelines, and approvals to keep initiatives on track.
• Own content operations: calendars, assets, and consistency across channels and programs.
• Coordinate stakeholders and vendors to deliver high‑quality materials on schedule.
• Uphold governance: route reviews, ensure compliance, and maintain clear documentation.
• Track OKRs and report progress; surface risks and drive mitigation.
• Lead launch readiness and cadence execution across pre, during, and post‑launch phases.
• Support executive and internal communications with clear briefs and updates.
• Improve tools, templates, and SOPs to streamline workflows and scale impact.
• Enable partners and audiences with concise, accessible materials and guidance.
• Manage and support various internal and external events including company‑wide all hands, media events, and speaking opportunities.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Communications, Journalism, Public Relations, English, Marketing, or a related field.
• 5+ years of experience in communications, project coordination, program management, operations, or a related role.
• Strong communication skills (written and verbal), including drafting briefs, status updates, and meeting notes for internal audiences; Strong writing and editing skills, with the ability to translate complex topics into clear, audience‑appropriate messaging.
• Demonstrated ability to manage multiple workstreams at once, prioritize effectively, and deliver under tight timelines.
• High attention to detail and strong organizational skills, including maintaining calendars, documentation, and more.
• Experience working cross‑functionally with stakeholders (e.g., product, legal, security, policy, creative, and/or agency partners) to gather inputs and drive alignment.
• Familiarity with the U.S. media landscape, including Tier 1 outlets and key journalists/reporters, and an understanding of how earned media works.

Preferred Qualifications

• Experience supporting integrated communications planning (e.g., launch comms, executive comms, internal communications, campaigns, or events) in a fast‑paced environment.
• Familiarity with building/using templates, SOPs, and approval workflows.
• Interest and exposure to technology topics such as data privacy, AI, cybersecurity, trust and safety, software/product launches, or public policy, and interest in learning these areas quickly.
• Experience tracking goals and performance, creating simple reporting dashboards, and surfacing risks, dependencies, and mitigation plans.
• Experience coordinating vendors/agencies and managing production timelines for high‑quality deliverables.
• Event coordination experience (internal all‑hands, executive engagements, media events, panels/speaking opportunities), including run‑of‑show planning and day‑of logistics.
• Familiarity with editorial standards and stakeholder review processes requiring accuracy, confidentiality, and compliance.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision‑making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On‑site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real‑time decision‑making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in‑person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information

【For Pay Transparency】 Compensation Description (Annually) - Washington, DC

The base salary range for this position in the selected city is $ 105600 - $ 190000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.