Senior Digital Workplace Engineer

K&L Gates LLP incorporated; Charlotte (NC); Remote; USD 108,000 - 202,000; Full time

Job summary

An established industry player is on the lookout for a Senior Digital Workplace Engineer to enhance user experiences through innovative technology solutions. This role is pivotal in designing and managing digital workplace infrastructure, ensuring seamless collaboration and productivity across the organization. The ideal candidate will possess a strong understanding of modern workplace technologies and demonstrate excellent problem-solving skills. Join a dynamic team that values creativity and continuous improvement, where your contributions will directly impact the organization’s success and user satisfaction.

Benefits

Comprehensive benefits suite

Flexible work arrangements

Professional development opportunities

Health insurance

Retirement savings plan

Qualifications

• 5+ years in IT with experience in desktop and endpoint engineering.
• Proficient in automated workstation build methodologies and software packaging.

Responsibilities

• Design and implement digital workplace solutions to enhance user experience.
• Manage escalated technical issues and optimize endpoint systems.

Skills

Troubleshooting

Critical Thinking

Communication Skills

Customer Support

Collaboration

Continuous Improvement

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

Office M365

Intune

Autopilot

Microsoft Teams

Azure Cloud Platform

Power Platform

Job description

Senior Digital Workplace Engineer

Information Technology All Practice Areas Pittsburgh

At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

We are seeking a highly skilled and motivated Senior Digital Workplace Engineer to join our team. The role holds support for managing services that directly impact users’ experiences and engagement, focusing on optimizing technology adoptions, usability, and overall satisfaction with IT endpoint services. The ideal candidate will be responsible for designing, implementing, and managing our digital workplace infrastructure to enhance productivity and collaboration across the organization. This role requires a deep understanding of modern workplace technologies, excellent problem-solving abilities, and a passion for continuous improvement. This role bridges the gap between IT operations and user needs by ensuring that technology solutions are intuitive, accessible, and aligned with business goals.

Key Responsibilities:

• Design and Implementation: Develop and implement digital workplace solutions that enhance user experience and streamline operations. This includes collaboration tools, digital workplace, communication platforms, and cloud services.
• Customer Support: Collaborate with diverse interest groups to enable the Firm’s technical goals. Leverage innovative technologies and conduct business sessions with internal Firm customers to understand their needs and challenges.
• System Management: Oversee the day-to-day management, configuration, and optimization of endpoint systems. Ensure systems are operating efficiently and securely.
• Technical Support: Manage escalated technical issues from Tier 1 and Tier support. Automate requests, builds, and provisioning processes to streamline Windows environment management.
• Security and Compliance: Implement and maintain security protocols to protect digital workplace systems and ensure compliance with relevant regulations.
• Reporting: Develop, manage, measure, and report on key metrics and KPIs. Ensure knowledge-based articles are up to date.
• Communication: Communicate effectively with technical and non-technical employees, explaining how modern technologies can be leveraged.
• Collaboration: Work closely with cross-functional teams to understand their needs and deliver effective endpoint solutions.
• Continuous Improvement: Stay up to date with the latest trends and technologies in digital workplace and M365 developments.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 5+ years of experience in Information Technology, with a background in desktop and end user endpoint engineering or a similar role.
• Proficient in automated workstation build methodologies, software packaging, and deployment systems.
• Experience supporting multi-OS platforms (Windows, Mobile, Citrix, Virtual Machines).
• Strong knowledge of modern workplace technologies, including Office M365, Intune, Autopilot, Microsoft Teams, and other AI tools.
• Experience with Azure cloud platform.
• Excellent troubleshooting and critical thinking skills.
• Effective communication and people skills.
• Ability to work independently and as part of a team.

Desired Qualifications:

• Microsoft or M365 certifications.
• Experience with Power Platform technology.

Compensation: Salary $108,000 - $202,000. The compensation salary for this position will be determined during the interview process.

ABOUT THE FIRM

K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world.

BENEFITS

K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future.

EQUAL EMPLOYMENT OPPORTUNITY

The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence.