Senior Digital Strategy Analyst

IIBA (International Institute of Business Analysis); Lewisville (TX); On-site; USD 85,000 - 150,000; Full time

Job summary

Join a leading digital financial services company as part of the Consumer Analytics team. This role focuses on driving digital transformation and improving customer engagement through data analysis and project management, requiring a collaborative spirit and a strong analytical background. Key responsibilities include managing project delivery and working with diverse teams to enhance customer experience. You'll thrive in an innovative environment where your contributions directly impact the organization.

Benefits

20 paid time off days plus 11 holidays

401K retirement savings plan with matching

Flexible health and insurance options

Paid parental and caregiver leave

Employee assistance programs and wellness initiatives

Qualifications

• Minimum 2+ years data analytics experience required.
• Experience in data driven Digital Transformation projects.
• Strong communication skills, especially with diverse teams.

Responsibilities

• Manage digital initiatives and customer experience analysis.
• Gather requirements, align stakeholders, and track project delivery.
• Enhance customer service capabilities through data insights.

Skills

Data analysis

Collaboration

Attention to detail

Proactive problem solving

Education

Bachelor's degree in Mathematics, Operations Research, Economics, Business, Finance, or Computer Science

Tools

Snowflake

SQL

PowerBI

Excel

Job description

General information

Career area
Consumer Analytics

Work Location(s)
2911 Lake Vista Drive, TX

Remote?
No

Ref #
19330

Posted Date
02-25-25

Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Reporting to the Director of Consumer Innovation and Capabilities, this position's primary responsibilities will include deployment of digital initiatives in partnership with technology teams and data analytics of the customer experience. The position is within the Consumer Asset Management (CAM) Analytics team in Auto Finance which is focused on managing the delinquent customer experience. A key part of the role involves requirement gathering, stakeholder alignment and tracking project delivery. In addition, the role includes business impact analysis and tracking customer engagement. The ideal candidate is highly organized, detail oriented, proactive and inquisitive, with a passion for driving results by challenging the status quo.

The Work Itself

Work closely with Technology, Digital and Data Analytics partners to enhance servicing capabilities. Improving customer experience by enabling digital transformation across various platforms. Lead, manage and rollout new deployments through a blend of data analytics and product ownership, representing business requirements. Evaluate customer-facing touchpoints and identify opportunities for improvement. Manage and maintain our growing array of digital assets including governance with a goal to optimize servicing strategy experiencesLearn our systems andleverage customer insights to deliver solutions for servicing stakeholders.Function as a subject matter expert (SME) in key technology and datamanagement areas.Represent the business byleading digital transformation projects. Closely work with Technology,Digital, Data Shared Services, Operations, Compliance and otherstakeholders.Validate project deliveryusing post-deployment checks, reviewing business requirements, trackingperformance, and tracking defects/enhancements.Manage the priorities using sound control processes (daily/weekly/monthly) to effectively identify, assess, and manage risk. Manage project flow, remove blocks, and use data to prioritize projects.

The Skills You Bring

Required:

• Bachelor's degree in Mathematics,Operations Research, Economics, Business, Finance, Computer Science, or asimilar discipline with some quantitative coursework required
• Strong data analyticsexperience (2+ years) with tools like Snowflake, SQL, PowerBI, Excel, etc.Build and run queries to solve business problems. Conduct data analysisindependently required
• 2-3 years of experience indata driven Digital Transformation with consumer-facing products andfeatures. Focus on project delivery to improve end-user experience.
• Highly inquisitive.Extremely detail oriented. Challenges the status quo; seek improvements.Extremely collaborative, works well with teams, and is proactive toaddress business needs.
• Familiar with Scrumframework and willing to learn the Agile process including gatheringrequirements, grooming, sprint cycles, and user acceptance testing.Optimize product lifecycle through continuous feedback.
• Ability to function as aproduct owner or SME. Strong attention to detail. Good at communicatinganalytical insights clearly and concisely to individuals from diversebackgrounds.

Preferred:

• Master's Degree in a quantitative/technicaldiscipline (Mathematics, Computer Science, Statistics, Economics, orEngineering).
• 2+ years of Advanced dataanalytics. Experience with data, key metrics, reporting, ad hoc analyses,etc. Identify data outliers, process flaws, etc.
• Experience in automotiveor financial services industry, especially in collections, lossprevention, and recovery areas.

#DFS

#LI-Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [e-mail]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $85000 - $150000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.