Senior Digital Product Design Researcher (IoT Supply Chain)

Carrier; Lorida (FL); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off

Disability

Life Insurance

Tax-Advantaged Accounts

Tuition Assistance

Job summary

Carrier Global Corporation is seeking a Digital Product Design Researcher to study real-world temperature-sensitive supply chains and translate insights into user flows, wireframes, and prototypes that improve outcomes.

You will plan qualitative and quantitative research in operational environments, collaborate with product owners and designers, and ensure research-backed designs balance user needs with business constraints across web and mobile platforms.

Qualifications

• Bachelor’s Degree in design, or human-computer interaction (HCI).
• 5+ years of experience contributing to and delivering digital products across web and mobile platforms, including collaboration with designers, developers, and product managers.
• Preferred: life sciences, cold chain, pharmaceutical logistics, or temperature-controlled supply chain experience.
• Experience at an enterprise healthcare, med device, or health IT company, or in a design consultancy with repeated engagements in pharma, med device, or supply chain.
• Deep understanding of the full, iterative design process – including research journey mapping, content design, wireframing, prototyping, testing and high-fidelity execution.
• Working knowledge of modern design, research, and AI tools, such as Figma, Claude, and Maze.
• Portfolio displaying work samples, research process, customer insights, and examples of artifacts generated from research (i.e. Personas, Guiding Principles, Journey Maps, design concepts, etc.)
• Background designing for fulfillment, transportation, logistics visibility, alerts, dashboards, exception management, or other operational workflows.
• Passion for IoT software, hardware, connected devices, and data processing.

Responsibilities

• Plan and help lead qualitative and quantitative research in operational environments, including contextual inquiry, field studies, interviews, usability testing, surveys, ride-along, and diary studies with frontline and expert users
• Understand complex business dynamics and clarify ambiguous problems
• Translate research insights into actionable recommendations that guide product decisions, improve existing products and services and inspire innovation priorities
• Communicate research findings and implications to internal teams and partners with clarity
• Design user-centered components and experience patterns that align with established design systems and accessibility standards.
• Partner closely with stakeholders, product owners, developers, and designers to ensure research-backed designs balance user needs, business priorities, and implementation constraints
• Contribute to the growth and development of the Carrier Digital’s Design Research craft

Skills

Qualitative research

Quantitative research

Interviews

Usability testing

Contextual inquiry

Field studies

Diary studies

Survey design

Communicate findings

Education

Bachelor’s degree in design or HCI

Tools

Figma

Claude

Maze

Job description

Carrier Global Corporation is seeking a Digital Product Design Researcher to study real-world temperature-sensitive supply chains and translate insights into user flows, wireframes, and prototypes that improve outcomes.

You will plan qualitative and quantitative research in operational environments, collaborate with product owners and designers, and ensure research-backed designs balance user needs with business constraints across web and mobile platforms.