Senior Digital Onboarding Platform Product Manager

Citi; New York (NY); On-site; USD 164,000 - 245,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Citi is seeking a Senior Digital Onboarding Platform Product Manager to lead a global onboarding transformation across Payments, Liquidity, Trade, and Custody. You will own the product vision, roadmap, and delivery of a scalable platform, partnering with senior stakeholders to drive measurable outcomes at scale.

The role requires directing a team of product managers, delivering end-to-end onboarding improvements, and modernizing processes with automation while aligning across technology,

Qualifications

• 10+ years in product management leading cross-functional teams.
• Experience with onboarding automation or digital banking platforms.
• Strong analytical capability translating data into product decisions.

Responsibilities

• Own the digital onboarding product vision and roadmap across payments, liquidity, trade, and custody.
• Lead and develop a team of product managers across multiple streams.
• Build scalable platform capabilities for automated onboarding.
• Prioritize backlog across agile scrum teams with well-scoped epics.
• Collaborate with UI/UX and SMEs to shape the onboarding experience.
• Align roadmaps with senior stakeholders across technology, operations, and business.
• Modernize workflows with automation to reduce manual effort in onboarding.
• Analyze market trends to evolve strategy and inform the roadmap.

Skills

10+ years PM experience

Onboarding automation

Analytical skills

Stakeholder management

Autonomy in fast-paced environment

Risk awareness

Education

Bachelor's degree in Business Administration, Finance or related

Job description

Citi is seeking a Senior Digital Onboarding Platform Product Manager to lead the end-to-end transformation of client onboarding across its global Services business — spanning Payments, Liquidity, Trade, and Custody — compressing onboarding cycle times from weeks to days and delivering measurable outcomes for clients at scale. Sitting within Citi's Services organization, this high-profile role owns the product vision, roadmap, and delivery of a scalable digital onboarding platform, working across senior stakeholders and cross-functional teams to shape the future of global banking. This is an opportunity to own a strategically significant product domain, drive real change through technology and product strategy, and leave a lasting mark on how Citi's clients experience onboarding worldwide.

Responsibilities

• Own the digital onboarding product vision and roadmap across Payments, Liquidity, Trade, and Custody, translating strategic objectives into prioritized initiatives with clear business cases and measurable KPIs.
• Lead and develop a team of product managers, setting direction, managing performance, and building a high-performing team capable of delivering against complex, multi-workstream goals.
• Build scalable platform capabilities that automate onboarding across product lines within Services, ensuring globally consistent and platform-agnostic delivery.
• Manage and prioritize the product backlog across multiple agile scrum teams, crafting well-scoped epics that bridge business requirements and technical delivery.
• Partner with UI/UX designers and subject matter experts using design-thinking methodology to co-create the target onboarding experience for clients and internal teams.
• Drive roadmap alignment and target state vision with senior stakeholders across technology, operations, and business functions, building consensus on complex priorities.
• Modernize documentation workflows through intelligent automation — including auto-discovery, prefill, eSignatures, and digital lodgment — to reduce manual effort and accelerate client onboarding.
• Analyze competitive landscapes, emerging financial technologies, and market trends to continuously evolve the product strategy and inform the innovation roadmap.

Required qualifications & skills

• 10 or more years of relevant experience in product management, with a demonstrated ability to build and lead product teams, own roadmaps, and orchestrate delivery across multiple teams in an agile environment.
• Background in client onboarding automation, online banking portals, or digital platforms within financial services — with direct exposure across Payments, Liquidity, Trade, and/or Custody.
• Strong analytical capability — able to assess business requirements, evaluate competitive positioning, and translate data-driven insights into clear, actionable product decisions.
• Communicates effectively across all levels of seniority and varying degrees of technical expertise, with the ability to align stakeholders and build consensus on complex topics.
• Comfortable operating with autonomy in a fast‑paced, ambiguous environment — managing competing priorities and adapting quickly to shifting requirements.
• Sound risk awareness — able to identify, elevate, and manage issues appropriately while maintaining compliance with applicable policies and regulatory obligations.
• Bachelor's degree or equivalent university qualification in Business Administration, Finance, Marketing, Analytics, or a related discipline.

Beneficial skills & qualifications

• Master's degree in a relevant field, complementing a Bachelor's degree or equivalent university qualification.
• Familiarity with Straight Through Processing methodology, onboarding APIs, or data-driven automation in a financial services context.
• Experience applying design-thinking principles in collaboration with UI/UX teams to shape and refine end‑user experiences.
• Knowledge of emerging technologies and business model disruptors shaping the future of digital banking and financial services.

What we offer

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility without sacrificing connection and collaboration.
• Genuine ownership of a high-profile, globally scoped product domain — with the autonomy to set direction and drive outcomes that matter.
• Access to continuous learning and professional development opportunities to keep pace with innovation in financial technology and product management.
• A performance-driven environment that recognizes your contribution and supports your long‑term career growth.
• Wellbeing support and financial benefits designed to help you plan and manage your future with confidence.
• The opportunity to collaborate with talented, globally distributed teams across technology, operations, and business — delivering work that transforms client experiences at scale.

Job Family Group:

Product Management and Development

Job Family:

Product Management

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Sep 23, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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