Services Senior Digital Product Lead, CitiManager Platform – SVP

Citi; New York (NY); On-site; USD 164,000 - 245,000; Full time

Benefits offered by this job

Hybrid work model

Global platform exposure

Career development opportunities

Competitive benefits

Job summary

Citi is seeking a Senior Digital Product Lead to own CitiManager, a global platform serving corporations and financial institutions. You will define strategy, partner with engineering, design, data, and customer service, and translate client needs into AI-enabled digital experiences across web and mobile.

You will shape product vision, manage the roadmap, and present to senior leadership, balancing regulatory requirements with innovative features, in a high-impact, cross-regional environment.

Qualifications

• 10 or more years of experience in digital product management, with a record of delivering end-to-end product strategy and execution in a complex, matrixed environment.
• Functional experience across payments, cards, liquidity, product development, or data analytics, with the ability to translate domain knowledge into product decisions.
• Skilled at managing multiple priorities and shifting timelines while maintaining delivery quality and stakeholder confidence.
• Communicates complex ideas clearly and concisely — in writing, in presentations, and in cross-functional conversations — at all levels of seniority.
• Applies strong analytical thinking to evaluate data, identify patterns, and make informed product decisions.
• Works effectively in a collaborative, team-oriented, and Agile environment, building alignment across engineering, design, and business teams.
• Bachelor's degree in Finance, Business Administration, Computer Science, analytics, or a related field.

Responsibilities

• Define and manage the CitiManager platform roadmap, aligning product vision, development priorities, and go-to-market strategy to deliver measurable client and business outcomes.
• Create industry-leading data visualization and reporting experiences by leveraging AI and the latest digital technologies to transform how clients interact with financial data.
• Lead the product strategy and roadmap for the CitiManager Mobile app, enabling clients to manage corporate cards, initiate payments, and complete self-service activities on mobile.
• Partner closely with Engineering, Design, Data, and Customer Service teams to plan, prioritize, and deliver product initiatives using Agile methodologies.
• Develop and present product strategy and business plans to senior leadership and partner teams to secure investment approval and cross-functional alignment.
• Conduct client and competitor market research to identify gaps, inform the product innovation roadmap, and differentiate CitiManager’s offering in the market.
• Translate client needs into clear value propositions, positioning strategies, and channel approaches that strengthen Citi's standing as a preferred digital partner.
• Evaluate risk considerations as part of product decision-making, ensuring platform development meets regulatory requirements and upholds Citi's standards.

Skills

Digital product management

Payments

Cards

Liquidity

Data analytics

Agile methodologies

Bachelor's degree related field

Education

Bachelor's degree in Finance, Business Administration, Computer Science, analytics, or a related field

Job description

Citi Services provides global solutions that help corporations, financial institutions, public sector and commercial clients optimize operations and drive their business forward. Through our five business lines – Liquidity Management Services, Payments, Trade & Working Capital Solutions, Investor Services and Issuer Services - we provide cash management, payments/receivables solutions, working capital solutions, post-trade securities services and issuer services across Citi’s global network.

We are looking for a Senior Digital Product Lead to own the vision, strategy, and delivery of CitiManager — a global platform used by corporations and financial institutions to manage corporate card program across web and mobile. Sitting within Platforms and Data Services, part of Citi Services, this role places you at the center of a high-impact product that serves clients across payments, liquidity, and working capital globally. You will work at the intersection of financial services and technology, translating complex client needs into market-leading digital experiences — including those powered by AI.

Responsibilities

• Define and manage the CitiManager platform roadmap, aligning product vision, development priorities, and go-to-market strategy to deliver measurable client and business outcomes.

• Create industry-leading data visualization and reporting experiences by leveraging AI and the latest digital technologies to transform how clients interact with financial data.

• Lead the product strategy and roadmap for the CitiManager Mobile app, enabling clients to manage corporate cards, initiate payments, and complete self-service activities on mobile.

• Partner closely with Engineering, Design, Data, and Customer Service teams to plan, prioritize, and deliver product initiatives using Agile methodologies.

• Develop and present product strategy and business plans to senior leadership and partner teams to secure investment approval and cross-functional alignment.

• Conduct client and competitor market research to identify gaps, inform the product innovation roadmap, and differentiate CitiManager’s offering in the market.

• Translate client needs into clear value propositions, positioning strategies, and channel approaches that strengthen Citi's standing as a preferred digital partner.

• Evaluate risk considerations as part of product decision-making, ensuring platform development meets regulatory requirements and upholds Citi's standards.

Required Qualifications & Skills

• 10 or more years of experience in digital product management, with a record of delivering end-to-end product strategy and execution in a complex, matrixed environment.

• Functional experience across payments, cards, liquidity, product development, or data analytics, with the ability to translate domain knowledge into product decisions.

• Skilled at managing multiple priorities and shifting timelines while maintaining delivery quality and stakeholder confidence.

• Communicates complex ideas clearly and concisely — in writing, in presentations, and in cross-functional conversations — at all levels of seniority.

• Applies strong analytical thinking to evaluate data, identify patterns, and make informed product decisions.

• Works effectively in a collaborative, team-oriented, and Agile environment, building alignment across engineering, design, and business teams.

• Bachelor's degree in Finance, Business Administration, Computer Science, analytics, or a related field.

Beneficial Skills & Qualifications

• Broad knowledge of marketing, acquisitions, and product commercialization strategies within financial services.

• Experience mentoring or providing on-the-job guidance to junior product team members.

• Familiarity with corporate card program, treasury management platforms, or working capital solutions.

• Master's degree in a relevant discipline.

What We Offer

At Citi, this role offers the opportunity to shape a globally deployed platform used by some of the world's largest corporations and financial institutions. You will work with a high-calibre team at the forefront of digital transformation in financial services, with access to the resources, network, and scale that come with operating across Citi's global footprint.

• Strategic ownership of CitiManager — a global client-facing platform — giving you direct visibility into business impact across multiple markets and regions.

• Hybrid working model with 3 days in the office and 2 days working remotely, providing structure alongside flexibility.

• Exposure to senior leadership and cross-regional decision-making, with the platform to influence product strategy at a global scale.

• Access to Citi's global professional network, with opportunities for career development and lateral movement across one of the world's largest financial institutions.

• A performance-driven environment where product decisions carry real business weight and your work directly shapes client outcomes in payments, cards, and liquidity.

• Wellbeing and financial benefits aligned to the local market, supporting long-term personal and professional stability.

Job Family Group:

Product Management and Development

Job Family:

Product Management

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.