Senior Digital Media Operations Leader

Carnegie; Westford (MA); On-site; USD 110,000 - 165,000; Full time

Job summary

Carnegie is seeking a Senior Media Operations Manager to be the senior operations partner on its largest, most complex digital marketing accounts. You will work with Digital Strategists to plan, execute, optimize, and consult, turning strategy into measurable results for clients.

As the team grows, you will help sharpen processes, raise performance standards, and mentor teammates to scale operations while maintaining exceptional client service.

Qualifications

• Bachelor’s degree or equivalent experience.
• 6-8+ years in digital media operations, media planning, or agency operations.
• Deep knowledge of digital media operations and the full campaign lifecycle.
• Strong organizational and prioritization skills; you can run multiple complex accounts at once without dropping the ball.
• Executive-level communication and presentation skills; comfortable influencing clients, leadership, and cross‑functional partners.
• Sharp strategic thinking — you can turn campaign strategy into a plan that actually runs.
• Experience mentoring and developing team members, and raising the bar for the people around you.
• Strong analytical and problem‑solving skills — you catch risks early and find fixes that scale.

Responsibilities

• Lead the client partnership on Carnegie’s largest and most complex accounts, working through planning, execution, optimization, and ongoing consultation.
• Partner with Digital Strategists during media planning, advise on allocations, timing, and strategy feasibility.
• Own campaign operations across your client portfolio—assets, trafficking, QA, launch readiness, vendor coordination, and documentation.
• Mentor Media Operations Associates and Managers, evolve standards, workflows, and QA processes, and support onboarding and training across the team.

Skills

Media operations

Media planning

Campaign management

Executive communication

Strategic thinking

Mentoring

Education

Bachelor’s degree or equivalent

Job description

Carnegie is seeking a Senior Media Operations Manager to be the senior operations partner on its largest, most complex digital marketing accounts. You will work with Digital Strategists to plan, execute, optimize, and consult, turning strategy into measurable results for clients.

As the team grows, you will help sharpen processes, raise performance standards, and mentor teammates to scale operations while maintaining exceptional client service.