Senior Digital Experience Observability Engineer (Glassbox / Mobile / Python)
NTT DATA, Inc.
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Benefits offered by this job
Job summary
NTT DATA Services in Irving, TX seeks a Senior Digital Experience Observability Engineer to own end-to-end monitoring for Glassbox, mobile apps, and Python tooling.
The role emphasizes building automation, AI-enabled insights, and collaboration with platform engineering; you will write code, produce reports for senior leadership, and navigate enterprise governance. This is a hands-on builder role with cross-team collaboration across 250+ apps and 4,500+ users.
Qualifications
- 5+ years in tech roles spanning analytics or reporting in regulated environments.
- 5+ years translating requirements into reports and dashboards using observability/analytics platforms.
- 5+ years working fluently with native mobile architectures (iOS/Android) and SDKs; collaborating with mobile teams.
Responsibilities
- Translate monitoring data into actionable narratives for senior leaders and stakeholders.
- Build automated reporting models and reusable playbooks to reduce ad-hoc analytics.
- Extend platform value with Glassbox APIs and AI tooling for internal workflows.
Skills
Tools
Job description
Date: Aug 28, 2026
Location: Irving, TX, US
Company: NTT DATA Services
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.
We are currently seeking a Senior Digital Experience Observability Engineer (Glassbox / Mobile / Python) to join our team in Irving, Texas (US-TX), United States (US).
Monitoring Strategy & Engineering (MSE) operates as the orchestration and control layer for client digital experience observability platforms, including Glassbox (session replay and digital experience analytics) and AppDynamics End User Monitoring, deployed across an enterprise footprint of 250+ applications and 4,500+ users.
We are hiring a Senior Technical Analyst to strengthen our capacity in reporting and insights, AI and automation, and native mobile application observability. This role partners closely with business stakeholders and platform engineering teams to translate monitoring data into action, build tooling that scales the team’s capability, and investigate session-level anomalies in our highest-traffic experience surfaces.
This is a builder’s role with a strong communication and stakeholder management component. The person in this seat will write code, run technical conversations with mobile platform engineers, produce reports for senior leaders, document procedures rigorously, and find ways to apply AI tooling inside a regulated enterprise environment where access and approvals are tightly controlled.
Reporting, Dashboards, and Insight Generation
- Partner with business and technology stakeholders to gather requirements and produce reports and dashboards using Glassbox capabilities, both within the platform UI and external visualization layers
- Translate session-level signal into clear, actionable narratives for senior leaders, including incident drill-downs requested by leadership
- Build toward self-serve reporting models that reduce ad-hoc analytics demand and create reusable playbooks
AI and Automation Tooling
- Build automations and tools around the monitoring platform that reduce routine work, expand monitoring depth, and accelerate insight delivery
- Leverage Glassbox APIs and other advanced capabilities to extend platform value
- Apply GenAI tools to internal workflows to create durable efficiency, and share patterns and learnings within the team
- Navigate enterprise constraints around AI access with creativity - finding compliant paths forward
Native Mobile Session Investigation
- Investigate native application session anomalies, crashes, and data capture issues; summarize findings and present them to relevant technology stakeholders
- Configure and troubleshoot Glassbox SDK instrumentation in native iOS and Android applications
- Run technical discussions with mobile platform engineering teams during custom event design, governance reviews, and redundancy assessments
Operational Excellence
- Use platform capabilities to review existing implementations, identify refinements, and improve operational hygiene
- Document procedures, runbooks, and standards extensively and consistently
- Triage effectively with the Glassbox vendor on platform issues, feature gaps, and roadmap conversations
Cross-Team Support
- Provide tangential support to Glassbox web and native implementation work when needed
- Contribute to team-wide AI fluency through demos, knowledge sharing, and pattern documentation
- 5–8 years in technology roles spanning analytics and reporting, platform engineering, or technical product or program work, ideally within regulated enterprise environments
- 5+ years of Demonstrated experience translating business and technology requirements into reports, dashboards, and insights using observability or analytics platforms
- 5+ years of Working fluency with native mobile architecture (iOS and/or Android), SDK integration patterns, app lifecycle, and crash investigation — as a collaborator with mobile teams, not as a native application developer
- 5+ years of Strong scripting and tooling skills (Python, shell scripting, or equivalent) sufficient to build automations, integrate APIs, and produce small shareable utilities
- 5+ years of Hands‑on experience with REST APIs and JSON — ability to consume, transform, and surface data from platform APIs into reports, dashboards, and downstream tooling
- 5+ years of Comfortable acting as a technical bridge between business stakeholders and engineering teams, including running technical discussions with mobile platform engineers and presenting findings to senior leaders
- Strong written documentation discipline and a habit of leaving systems, procedures, and runbooks better than they were found
- Operates independently, drives work to closure, and brings persistence to navigating enterprise constraints around access, tooling, approvals, and AI usage policies
- Experience with session replay, digital experience analytics, or APM tooling (Glassbox, ContentSquare, Quantum Metric, FullStory, AppDynamics EUM, Dynatrace, New Relic). Glassbox depth preferred
- Hands‑on experience leveraging GenAI tools to build internal tooling, accelerate development, or automate workflows
- Familiarity with dashboard and visualization platforms (Grafana, Power BI, Tableau)
- Background in heavily regulated environments with hands‑on experience navigating controlled tooling, AI access policies, or governance-constrained development workflows
- Familiarity with CI/CD pipelines, Git/GitHub, and modern developer workflow tooling
- Experience with hybrid application architectures (native containers with embedded web views)
- AWS certifications or equivalent cloud platform credentials
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $83,520.00 - $125,280.00. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .
Nearest Major Market: Irving
Nearest Secondary Market: Dallas
Job Segment: Application Developer, Consulting, Technology
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