Senior Digital Analyst - Remote

Taleo; Eden Prairie (MN); Remote; USD 73,000 - 130,000; Full time

Job summary

UnitedHealth Group in the United States seeks a Senior Digital Analyst to leverage digital analytics to improve health outcomes and drive better experiences for customers. This remote role collaborates with the Enterprise Digital Product team and partners with stakeholders to measure performance across digital properties used by millions.

The ideal candidate tells clear data stories, manages multiple projects with distributed teams, and promotes governance and scalable analytics practices.

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Senior Digital Analyst - Remote (2382558)

Senior Digital Analyst - Remote - 2382558

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Sr. Digital Analyst has hands-on experience with digital analytics tools to perform analysis and identify behavior insights, a solid ability to tell data stories, and is a problem solver who is passionate about creating remarkable digital experiences driven by digital data. We’re a robust team in the US with global and consulting partners. We partner closely with other groups within the Enterprise Digital Product team and lines of business to measure the effectiveness of digital properties used by millions of customers.

We seek to promote the fair treatment and full participation of all people, particularly groups who have historically been underrepresented or subject to discrimination based on identity or disability.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• The position requires experience in digital analytics, relationship building skills, and proven ability to think strategically in the complex and evolving healthcare environment
• Develop and distribute reporting to track digital performance and engagement, business trends, and other metrics
• Perform in-depth analysis across multiple websites and/or mobile applications to understand digital behavior and uncover key areas for improvement to drive engagement and success
• Translate results into clear insights and recommendations to support continuous improvement to websites and campaigns
• Manage key projects by ensuring alignment and understanding of program/project scope, facilitating meetings, and ensuring deliverable are met
• Create tracking requirements for new features and work with the implementation team to participate in UAT as those features go live
• Manage key projects by ensuring alignment and understanding of program/project scope, facilitating meetings, and ensuring deliverable are met
• Establish and continuously improve analytics documentation, governance, and knowledge management practices, creating scalable processes, standards, and resources that enhance operational efficiency, consistency, and team effectiveness
• Work with the team to coordinate team operations and reporting processes, including OKR management, leadership updates, monthly accomplishments, and business reviews, ensuring priorities, risks, dependencies, and measurable outcomes are communicated effectively

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give your clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience working with large, distributed teams and demonstrated experience in project support, analytics support, consulting, or a related discipline
• 2+ years demonstrated experience utilizing the Adobe suite of web analytics products (e.g. Workspace, CJA) or Google Analytics
• Demonstrated experience in completing in-depth analysis and development of clear recommendations
• Experience and proficiency with MS Office tools (Excel, Word, PowerPoint)

Preferred Qualifications:

• Experience developing dashboards, scorecards, KPI reporting, or operational reporting
• Demonstrated experience utilizing session replay tools such as Glassbox, DataDog, Fullstory or similar
• Proven ability to act as a subject matter expert on best-in-class digital analytics, consulting with stakeholders to enable the best possible view to consumer behaviors
• Proven ability to develop recommendations and optimization plans collaboratively with data science, digital analytics, and business stakeholders
• Proven ability to gain an in-depth knowledge of a digital property’s architecture, KPI’s and customer goals
• Proven ability to manage customer expectations appropriately and keep projects on schedule and within scope
• Proven ability to manage multiple projects, with multiple remote teams, at one time
• Proven ability to provide regular status updates to the leadership and quickly expand potential issues
• Demonstrated solid written and verbal communication skills, with the ability to communicate effectively with a variety of stakeholders representing both technical and non-technical audiences

*All employees working remote will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.