Senior DevOps Engineer - Compute Platforms | India

Five9; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Five9 seeks a SrDevOpsEngineer –ComputePlatforms to own and operate large-scale private cloud compute environments, including bare metal, KVM, OpenStack, and Kubernetes.

You will implement automation with Terraform, Ansible, Helm, and Git, drive reliability through SRE practices, and collaborate across global teams on runbooks and change management.

This role demands deep Linux expertise, strong scripting, and a passion for scalable, multi-tenant platforms.

Qualifications

• 6 years of experience as a DevOps Engineer, SRE, or Infrastructure Operations Engineer with a strong focus on compute.
• Strong hands-on experience operating bare metal compute environments at scale.
• Experience with PXE boot, automated OS provisioning, and server imaging systems.
• Practical experience supporting Bare Metal as a Service (BMaaS) platforms leveraging Redfish APIs.
• Strong Linux administration skills, especially with Ubuntu.
• Experience building and supporting CI/CD pipelines for infrastructure and platform automation.
• Proficiency with Infrastructure as Code tools (e.g., Terraform, Ansible, or similar).
• Operational experience with virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack operations and troubleshooting, Harvester HCI.
• Experience deploying and operating production Kubernetes environments.
• Strong scripting skills in Python, Bash, or similar languages.
• Strong understanding on SRE functions like toil reduction, error budgets and meeting SLAs.
• Proven troubleshooting and root cause analysis skills in complex distributed systems.
• Excellent written and verbal communication skills.
• Bachelor’s degree in computer science or equivalent professional experience.

Responsibilities

• Operate and support enterprise compute platforms across hardware, OS, virtualization, and container orchestration layers.
• Develop and improve automation for provisioning, patching, upgrades, validation, and routine platform work using tools such as Ansible, Terraform, Helm, Git, Bash, Python, or similar technologies.
• Deploy and Support Ubuntu-based systems, hypervisors, Kubernetes clusters, and related platform services in day-to-day operations.
• Implement and maintain PXE-based provisioning environments leveraging Redfish APIs for large-scale server deployments.
• Operate and support virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack environments, and Harvester HCI.
• Monitor system performance, capacity, and availability; proactively address reliability risks.
• Troubleshoot complex cross-stack issues spanning hardware, OS, virtualization, OpenStack, and Kubernetes.
• Manage SLAs, KPIs, and error budgets.
• Participate in on-call escalation support for complex platform-related issues.
• Collaborate globally on change management, documentation, and operational best practices.
• Develop and maintain runbooks, operational procedures, and technical documentation

Skills

DevOps

SRE

Kubernetes

OpenStack

Linux (Ubuntu)

CI/CD

Infrastructure as Code

Python

Bash

PXE provisioning

BMaaS

Redfish

Terraform

Ansible

Education

Bachelor's degree in Computer Science or equivalent

Tools

Terraform

Ansible

Kubernetes

OpenStack

Harvester

Redfish

PXE

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

About the Role

We are seeking a highly experienced SrDevOpsEngineer –ComputePlatforms with strong operational expertise in enterprise compute platforms to implement, and support Kubernetes on baremetal and hypervisor platforms in a private cloud environment. This role focuses on the deployment, automation, support, and continuous improvement of large-scale compute environments spanning bare metal infrastructure, virtualization, private cloud, and Kubernetes platforms using Infrastructure-as-Code and GitOps practices.

This is a deeply technical role requiring expert-level understanding of compute hardware management, Kubernetes, OpenStack, hypervisors, and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant‑isolated services that serve high‑throughput, mission‑critical applications.

Key Responsibilities

• Operate and support enterprise compute platforms across hardware, OS, virtualization, and container orchestration layers
• Develop and improve automation for provisioning, patching, upgrades, validation, and routine platform work using tools such as Ansible, Terraform, Helm, Git, Bash, Python, or similar technologies
• Deploy and Support Ubuntu‑based systems, hypervisors, Kubernetes clusters, and related platform services in day‑to‑day operations
• Implement and maintain PXE‑based provisioning environments leveraging Redfish APIs for large‑scale server deployments
• Operate and support virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack environments, and Harvester HCI
• Monitor system performance, capacity, and availability; proactively address reliability risks
• Troubleshoot complex cross‑stack issues spanning hardware, OS, virtualization, OpenStack, and Kubernetes
• Manage SLAs, KPIs, and error budgets
• Participate in on‑call escalation support for complex platform‑related issues
• Collaborate globally on change management, documentation, and operational best practices.
• Develop and maintain runbooks, operational procedures, and technical documentation

Minimum Qualifications

• 6 years of experience as a DevOps Engineer, Site Reliability Engineer, or Infrastructure Operations Engineer with a strong focus on compute
• Strong hands‑on experience operating bare metal compute environments at scale
• Experience with PXE boot, automated OS provisioning, and server imaging systems

• Practical experience supporting Bare Metal as a Service (BMaaS) platforms leveraging Redfish APIs
• Strong Linux administration skills, especially with Ubuntu
• Experience building and supporting CI/CD pipelines for infrastructure and platform automation
• Proficiency with Infrastructure as Code tools (e.g., Terraform, Ansible, or similar)
• Operational experience with virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack operations and troubleshooting, Harvester HCI
• Experience deploying and operating production Kubernetes environments
• Strong scripting skills in Python, Bash, or similar languages
• Strong understanding on SRE functions like toil reduction, error budgets and meeting SLAs
• Proven troubleshooting and root cause analysis skills in complex distributed systems
• Excellent written and verbal communication skills
• Bachelor’s degree in computer science or equivalent professional experience.

Preferred Qualifications

• OpenStack, Ubuntu KVM administration.
• BareMetal as a Service (PXE, Redfish).
• Kubernetes on BareMetal.
• Understanding CIS/NIST security and infrastructure lifecycle management.
• ITIL Foundation/advanced certifications in support of ITSM standard methodology.
• Background in telco, edge cloud, or large enterprise environments.
• Ubuntu Certifications, CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS).
• Master’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.

What You’ll Get

• A collaborative team that’s deeply invested in infrastructure excellence.
• Complex technical challenges that require creative, scalable solutions.
• The opportunity to shape a next‑generation private cloud platform‑built reliability.
• Access to the latest tools, frameworks, and upstream project developments.

Skills and Attributes

• Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross‑domain requirements into scalable and resilient cloud infrastructure and automation solutions.
• Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.
• Mentorship & Leadership: Passionate about knowledge‑sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.