Senior DevOps Engineer at CallMiner | AWS & K8s

CallMiner; United States; Remote; USD 130,000 - 165,000; Full time

Benefits offered by this job

Paid parental leave

Tuition reimbursement

401(k) matching

Generous PTO

Job summary

CallMiner, a Boston-based AI/SaaS company, is seeking a Senior DevOps Engineer to lead AWS/Azure multi-cloud infra, Kubernetes deployments, and GitOps workflows in a remote-friendly setting. You will own scalable CI/CD, automation, and release engineering across Dev, QA, and Ops.

You will build and optimize pipelines with GitLab, ArgoCD, Ansible/AWX, and Docker in Linux/Windows hybrid environments, guiding platform engineering maturity and mentoring teammates.

Qualifications

• 5+ years as a DevOps Engineer or similar role.
• Expertise with AWS and Azure cloud infrastructure.
• Strong background in Docker and Kubernetes.
• Proficiency with Linux administration and shell scripting.
• Experience with GitOps and ArgoCD.
• Configuration management with Ansible/AWX.

Responsibilities

• Design, implement, and maintain CI/CD pipelines using GitLab and automation tooling.
• Manage and optimize infrastructure across AWS and Azure environments.
• Deploy, manage, and troubleshoot applications with Docker and Kubernetes.
• Implement GitOps workflows using ArgoCD.
• Automate provisioning and configuration with Ansible/AWX.
• Maintain Linux and Windows Server systems in hybrid environments.
• Collaborate on release engineering: versioning, packaging, deployment.
• Monitor system health, enforce security policies, ensure high availability.
• Develop automation scripts with Bash, Python, or PowerShell.
• Troubleshoot production issues across multiple systems.

Skills

AWS

Azure

Kubernetes

GitOps

Linux

Scripting (Bash/Python)

Communication & collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

GitLab CI/CD

ArgoCD

Ansible/AWX

Docker

AWX

PowerShell

Job description

Senior DevOps Engineer at CallMiner | AWS & K8s — Remote

This is a well-scoped senior DevOps role at CallMiner, a Boston-based AI/SaaS company that has grown to be a recognized leader in conversation intelligence. The "5+ years required" bar and breadth of the tech stack signal this is a genuine senior-level position — not an inflated title for a mid-level hire.

Compensation context: No salary is listed, but US senior DevOps Engineers with AWS/Azure dual-cloud expertise and Kubernetes experience typically command $130,000–$165,000 annually in 2024–2025 market benchmarks (Levels.fyi, Glassdoor). CallMiner's Boston roots suggest competitive SaaS-tier compensation.

Skills development: The stack here — ArgoCD, Ansible/AWX, GitLab CI/CD, multi-cloud (AWS + Azure), Kubernetes — is highly marketable. GitOps expertise in particular is in growing demand as platform engineering matures. This role would meaningfully strengthen a resume for future Principal/Staff DevOps or Platform Engineering positions.

• Green flags: Named as a Boston Globe Top Workplace; emphasis on radical candor and transparency signals a psychologically safe culture; generous benefits including paid parental leave and tuition reimbursement.
• Green flags: Cross-functional collaboration (dev, QA, ops) suggests visibility and influence beyond a siloed infra role.
• Watch for: No mention of team size or headcount — ask about the DevOps team structure and on-call rotation frequency in the interview.
• Watch for: Hybrid Windows Server + Linux environments can signal legacy tech debt alongside modern tooling — clarify the ratio of greenfield vs. maintenance work.

Overall, this is a strong opportunity for a senior DevOps professional looking to deepen multi-cloud and GitOps expertise within a growing AI-native company.

Position Overview

We are seeking a highly skilled and motivated DevOps Engineer to join our technology team. The ideal candidate will bring proven experience with both AWS and Azure, containerization, Kubernetes orchestration, automation tools, GitOps methodologies, and release engineering best practices.

You will be responsible for building, maintaining, and optimizing CI/CD pipelines, cloud infrastructure, and automated deployment workflows — working closely with developers, QA, and operations teams to deliver scalable, reliable, and high-quality software releases.

Key Responsibilities

• Design, implement, and maintain CI/CD pipelines using GitLab and automation tooling.
• Manage and optimize infrastructure across AWS and Azure environments.
• Deploy, manage, and troubleshoot applications using Docker and Kubernetes.
• Implement GitOps workflows utilizing ArgoCD.
• Automate provisioning and configuration management with Ansible and AWX.
• Administer and maintain Linux and Windows Server systems in hybrid environments.
• Collaborate on release engineering processes: versioning, packaging, testing, and automated deployment.
• Monitor system health, implement security policies, and ensure high availability for critical services.
• Develop automation, tooling, and scripts using Bash, Python, or PowerShell.
• Troubleshoot production issues across multiple systems and platforms.

Requirements

Required

• Proven experience as a DevOps Engineer or in a similar role with at least five (5) years of experience.
• Expertise with AWS and Azure cloud infrastructure and services.
• Strong background in Docker and Kubernetes.
• Proficiency with Linux administration and shell scripting.
• Experience with GitOps principles and ArgoCD.
• Configuration management experience using Ansible and orchestration with AWX.
• Strong understanding of CI/CD using GitLab.
• Knowledge of release engineering concepts: build processes, artifact repositories, deployment workflows.
• Strong troubleshooting skills across software, infrastructure, and network layers.
• Strong scripting skills (Bash, Python, PowerShell, or similar).

Preferred

• Familiarity with Infrastructure as Code tools (Terraform, CloudFormation).
• Experience with observability and monitoring tools (Prometheus, Grafana, ELK Stack, etc.).
• AWS or Azure DevOps-related certifications.

Soft Skills

• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to work in agile, fast-paced environments.
• Detail-oriented with a strong commitment to quality delivery.

Education

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience.

About CallMiner

Does the possibility of using artificial intelligence to improve human connection excite you? We agree!

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

CallMiner's core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

Is this DevOps Engineer role at CallMiner fully remote? The job posting does not specify a required office location and lists the position as US-based, suggesting remote or hybrid work is likely. Candidates should confirm the specific remote policy with the recruiter during the application process. What is the required experience level for this position? CallMiner requires at least 5 years of proven experience as a DevOps Engineer or in a similar role, along with expertise in AWS, Azure, Docker, Kubernetes, GitOps/ArgoCD, and Ansible/AWX. What benefits does CallMiner offer for this role? CallMiner offers medical, dental, and vision insurance, life and disability insurance, 401k matching, generous PTO with an annual volunteer day, paid maternity and parental leave, and reimbursement programs for fitness and tuition. Are AWS or Azure certifications required for this job? Certifications are listed as preferred rather than required. The role does require strong hands-on expertise with AWS and Azure services, but formal certifications are a bonus rather than a hard prerequisite. What scripting languages should applicants know for this role? CallMiner requires strong scripting skills in at least one of Bash, Python, or PowerShell. Proficiency in multiple languages is advantageous given the hybrid Linux and Windows Server environments.

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