DevOps Engineer

CallMiner; Waltham (MA); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Quality medical, dental and vision

401k matching

Generous PTO and volunteer day

Paid maternity and parental leave

Job summary

CallMiner is seeking a highly skilled DevOps Engineer to join our technology team in Massachusetts. You will design and optimize CI/CD pipelines, manage cloud infrastructure on AWS and Azure, and deploy applications using Docker and Kubernetes with GitOps practices.

You will automate provisioning with Ansible/AWX and maintain Linux and Windows Server environments in a hybrid setup while collaborating on release engineering and security policies to ensure reliable, scalable software releases.

Qualifications

• 5+ years of DevOps experience or similar role.
• Strong expertise using AWS and Azure cloud platforms.
• Proven experience with Docker and Kubernetes.
• Proficient Linux administration and shell scripting.
• Experience with GitOps and ArgoCD.
• Configuration management with Ansible and AWX.
• Strong CI/CD knowledge using GitLab.
• Understanding of release engineering concepts.

Responsibilities

• Design, implement, and maintain CI/CD pipelines.
• Manage infrastructure across AWS and Azure.
• Deploy, manage, and troubleshoot applications with Docker and Kubernetes.
• Implement GitOps workflows with ArgoCD.
• Automate provisioning with Ansible and AWX.
• Administer Linux and Windows Server in hybrid environments.
• Collaborate on release engineering processes.
• Monitor system health and enforce high availability.

Skills

Analytical abilities

Problem-solving

Written and verbal communication

Agile/work in fast-paced environments

Detail-oriented

Education

Bachelor’s degree in Computer Science or related field

Tools

AWS

Azure

Docker

Kubernetes

GitLab

ArgoCD

Ansible

AWX

Bash

Python

PowerShell

Linux

Windows Server

Terraform

CloudFormation

Prometheus

Grafana

ELK Stack

Job description

Position Overview

We are seeking a highly skilled and motivated DevOps Engineer to join our technology team. The ideal candidate will bring proven experience with both AWS and Azure, containerization, Kubernetes orchestration, automation tools, GitOps methodologies, and release engineering best practices.

You will be responsible for building, maintaining, and optimizing CI/CD pipelines, cloud infrastructure, and automated deployment workflows — working closely with developers, QA, and operations teams to deliver scalable, reliable, and high-quality software releases.

Key Responsibilities

• Design, implement, and maintain CI/CD pipelines using GitLaband automation tooling.
• Manage and optimize infrastructure across AWSand Azureenvironments.
• Deploy, manage, and troubleshoot applications using Dockerand Kubernetes.
• Implement GitOps workflows utilizing ArgoCD.
• Automate provisioning and configuration management with Ansibleand AWX.
• Administer and maintain Linuxand Windows Serversystems in hybrid environments.
• Collaborate on release engineering processes: versioning, packaging, testing, and automated deployment.
• Monitor system health, implement security policies, and ensure high availability for critical services.
• Develop automation, tooling, and scripts using Bash, Python, or PowerShell.
• Troubleshoot production issues across multiple systems and platforms.

Required

• Proven experience as a DevOps Engineer or in a similar role with at least five (5) years of experience.
• Expertise with AWSand Azurecloud infrastructure and services.
• Strong background in Dockerand Kubernetes.
• Proficiency with Linux administration and shell scripting.
• Experience with GitOpsprinciples and ArgoCD.
• Configuration management experience using Ansibleand orchestration with AWX.
• Strong understanding of CI/CD using GitLab.
• Knowledge of release engineering concepts: build processes, artifact repositories, deployment workflows.
• Strong troubleshooting skills across software, infrastructure, and network layers.

• Strong scripting skills (Bash, Python, PowerShell, or similar).

Preferred

• Experience managing Windows Serverenvironments.
• Familiarity with Infrastructure as Code tools (Terraform, CloudFormation).

• Experience with observability and monitoring tools (Prometheus, Grafana, ELK Stack, etc.).
• AWS or Azure DevOps-related certifications.

Soft Skills

• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to work in agile, fast-paced environments.
• Detail-oriented with a strong commitment to quality delivery.

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.

About CallMiner

Does the possibility of using artificial intelligence to improve human connection excite you? We agree!

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platformcaptures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

CallMiner's core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.