Senior DevOps Engineer

Zelis; Morristown (NJ); Hybrid; USD 149,000 - 205,000; Full time

Benefits offered by this job

401k with employer match

Health benefits

Paid time off

Holidays

Job summary

Zelis is modernizing the healthcare financial experience across payers, providers, and consumers. This Senior DevOps Engineer role drives reliability strategy across platforms, defines SLO governance, and leads modernization of observability and incident capabilities.

The position emphasizes active-active architectures, automated remediation, and enterprise‑level incident response. It requires strong leadership, cloud/Kubernetes expertise, and stakeholder influence to shape technology roadmaps.

Qualifications

• Bachelor's degree in a relevant field.
• Advanced degree preferred with experience in reliability engineering.
• Proven leadership in incidents and cross-functional reliability initiatives.
• Strong ability to influence senior stakeholders and drive consensus.

Responsibilities

• Set enterprise SRE standards (SLO/SLI taxonomy, alerting contracts, escalation/run-of-show).
• Lead design of active-active/multi-region architectures and coordinate fault-injection exercises.
• Establish AIops/event correlation to reduce MTTD/MTTR and drive automated remediation.
• Govern IaC/platform modules, golden pipelines, artifact provenance, deployment verification patterns.
• Own capacity/efficiency strategy including FinOps guardrails and autoscaling policies.
• Mentor engineers and contribute to talent development through reviews.
• Support enterprise-level incident response and post-mortems for critical issues.
• Represent SRE in strategic discussions and roadmaps development.
• Oversee technical planning, estimation, and execution of high-impact projects.
• Drive continuous improvement in development processes and methodologies.

Skills

SRE Leadership

Cloud Platforms

Kubernetes at scale

AI tools proficiency

Stakeholder influence

Strategic thinking

Incident management

Architectural reviews

Education

Bachelor's degree

Master's degree

Tools

Observability architectures

Job description

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Senior DevOps Engineer position drives reliability strategy across multiple platforms and services. Defines cross-team SLO governance, error‑budget policy, and release/change risk controls; architects resilient, scalable topologies (active-active, partition tolerance) and leads modernization of platform, observability, and incident capabilities.

What You’ll Do

• Set enterprise SRE standards (SLO/SLI taxonomy, alerting contracts, escalation/run-of-show) and audit adherence.
• Lead design of active-active/multi-region architectures and coordinate fault‑injection and region evacuation exercises.
• Establish AIOps/event correlation to reduce MTTD/MTTR and drive automated remediation adoption.
• Govern IaC/platform modules, golden pipelines, artifact provenance, and deployment verification patterns.
• Own capacity/efficiency strategy (FinOps guardrails, autoscaling policies, caching/CDN economics).
• Mentor engineers and contribute to the development of engineering talent through technical reviews and knowledge sharing.
• Support enterprise-level incident response and post‑mortem analysis for critical issues.
• Represent SRE in strategic discussions and contribute to the development of technology roadmaps.
• Oversee technical planning, estimation, and execution of high-impact projects, ensuring alignment with business priorities.
• Drive continuous improvement in development processes and methodologies to enhance quality.

What You’ll Bring To Zelis

• Typically has Bach. +12 yrs; Masters +8 yrs Attends company training and regional training in area of expertise. Presents own work to members of department and external consultants and external professional conferences, Collaborates externally, Hosts external guests, visitors and consultants
• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
• Mastery of cloud platforms, Kubernetes at scale, global networking, DR tiering, and observability architectures.
• Proven leadership across incidents, architecture councils, and cross‑functional reliability initiatives.
• Exceptional ability to influence senior stakeholders and drive consensus.
• Strong strategic thinking and decision‑making capabilities.
• Manages enterprise‑level stakeholder relationships and communicates reliability strategy.
• Chairs architecture reviews and ensures clear decision‑making and follow‑through.
• Mentors staff and principal engineers, modeling calm and decisive leadership.
• Drives organizational change through effective storytelling and consensus‑building.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In‑office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in‑office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$148,800.00 - $204,600.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job‑related and industry‑related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full‑time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well‑being, and financial protection. The US‑based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [e-mail].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.