Senior Manager, Infrastructure Operations

Zelis Healthcare, LLC; Town of Florida (NY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Zelis Healthcare, LLC is seeking a Senior Manager, Infrastructure Operations to lead the team responsible for the stability, resiliency, and lifecycle of the company’s on‑premises infrastructure. You will own data‑center consolidation, EOSL remediation, DR testing, vulnerability management, and the SRE/observability practice, while establishing governance and agile cadence.

As a senior leader, you’ll drive cross‑functional collaboration with PMO, Finance, Information Security, Architecture, and

Qualifications

• 8+ years in infrastructure/IT operations with leadership experience.
• Strong grounding in ITSM/ITIL, incident/problem management, DR, and EOSL.
• Experience building and maturing SRE, observability, and monitoring programs.
• Proven ability to establish governance, documentation standards, and agile cadence.
• Excellent cross-functional stakeholder and vendor management skills.

Responsibilities

• Lead Data Center Operations, Consolidation & Exits programs across on‑premises footprint.
• Own EOSL remediation roadmap and risk mitigation across infrastructure.
• Drive DR testing and resiliency, backup, and BCP standards.
• Oversee vulnerability management and patching in partnership with Security.
• Grow and mature the SRE/observability practice and major incident management.
• Define governance, documentation, and operating model; manage team structure and maturity.

Skills

Infra Operations Leadership

ITSM/ITIL

SRE & Monitoring

Vendor Management

Agile Delivery / PI Planning

Tools

Jira

Confluence

JPD

JSM Assets

Job description

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Senior Manager, Infrastructure Operations leads the Infrastructure Operations team responsible for the stability, resiliency, and lifecycle of the company's on-premises infrastructure. This leader owns the operational execution of data-center consolidation and exit programs, the infrastructure risk and end-of-service-life portfolio, disaster-recovery testing, vulnerability management, and the monitoring/observability (SRE) practice - while establishing the governance, documentation standards, and agile operating cadence the team runs on.

Key Responsibilities

Data Center Operations, Consolidation & Exits

• Lead execution of data-center evacuation and consolidation programs across the on-premises footprint.
• Own capacity planning and server/storage moves across the facility portfolio, coordinating discovery, dependency mapping, and cutover sequencing.
• Coordinate the on-prem hand-off for workloads targeted for cloud migration, ensuring source-side readiness, decommissioning, and data extraction (migration execution is owned by the cloud/modernization team).
• Direct certified asset disposition (ITAD) and decommissioning, including chain-of-custody and certificates of destruction.

Infrastructure Lifecycle & Risk Management

• Maintain the end-of-service-life (EOSL) hardware/storage remediation roadmap and formally track, mitigate, and report infrastructure risks.
• Manage the "keep-the-lights-on" / continuous-improvement (KTLO/CI) backlog across PI cycles, balancing run vs. change.

Resiliency & Disaster Recovery

• Own enablement and execution of DR tests against defined RTO/RPO tiers; drive resiliency, backup, and BCP standards.

Security & Vulnerability Management

• Lead infrastructure vulnerability management - patching, firmware remediation, and hardening - in partnership with Information Security.

Monitoring, Observability & SRE

• Build and mature the SRE and observability practice for on-prem infrastructure: monitoring/alerting standards, tooling integrations, SRE metrics/reporting, and AIOps adoption.
• Own the major-incident and escalation model and problem-management/RCA discipline.

Governance, Documentation & Operating Model

• Establish and enforce documentation governance, standards, policies, and controls; own the infrastructure knowledge base and its review cadences.
• Define team structure and capability development via a skills matrix and maturity assessment.

Team Leadership & Delivery Cadence

• Lead, coach, and develop the Infrastructure Operations team; run agile ceremonies (standups, retrospectives) and PI planning.
• Partner cross-functionally with PMO, Finance, Information Security, Architecture, the cloud/modernization team, and the business units, and manage vendor relationships.

Required Qualifications

• 8+ years in infrastructure/IT operations, including 3+ years leading teams.
• Demonstrated ownership of on-premises data-center operations, server/storage lifecycle, and consolidation or exit programs.
• Strong grounding in ITSM/ITIL, incident/problem management, DR, and infrastructure lifecycle/EOSL management.
• Experience with monitoring/observability and SRE principles.
• Proven ability to establish operational governance, documentation standards, and agile delivery cadence.
• Excellent cross-functional stakeholder and vendor management skills.

Preferred Qualifications

• Deep experience with data-center hardware, storage, and virtualization platforms.
• Familiarity with the Atlassian suite (Jira, JPD, Confluence, JSM Assets) for portfolio and knowledge management.
• Exposure to AIOps tooling and observability platforms.
• Healthcare or regulated-industry (FedRAMP/HIPAA) infrastructure experience.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [e-mail].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.