Senior Desktop Support Technician

NTT DATA; Kansas City (MO); On-site; USD 80,000 - 134,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid time off

Job summary

NTT DATA’s Field Office Deskside Technician delivers onsite IT services at Field Offices, performing MACD support, proactive monitoring, and break/fix activities to maintain reliable end-user device operations.

The role staffs a Tech Bar for immediate troubleshooting, enhancing user satisfaction and reducing downtime. Strong troubleshooting and customer service skills are essential to ensure productive environments in mission-critical settings.

Qualifications

• Bachelor's degree required. One and a half years of additional experience can substitute for one year of a typical degree program.
• Minimum 10 years experience performing deskside technical support roles or responsibilities.
• Ability to obtain Public Trust clearance.

Responsibilities

• Provide proficiency in troubleshooting end-user devices.
• Deliver on-site IT support as needed to field offices.
• Maintain familiarity with IT asset management processes.
• Demonstrate strong communication and customer service skills to clients.

Skills

Troubleshooting

End-user support

On-site IT Support

IT asset management

Customer service

Education

Bachelor's degree

Job description

Job Summary

The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. In addition to scheduled and on-demand support, the Technician staffs a Tech Bar—an accessible walk-up location for immediate troubleshooting and IT fixes—enhancing user satisfaction and minimizing downtime. Proficient in troubleshooting, IT asset management, and customer service, the role ensures efficient handling of changes and repairs while contributing to comprehensive IT support that maximizes productivity across mission-critical environments.

Job Duties

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills

Basic Qualifications

• Bachelors degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.
• Minimum 10 years experience performing deskside technical support roles or responsibilities
• Ability to obtain Public Trust clearance

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $80,250 - $133,750. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.