Senior Desktop Engineer

Horizon Blue Cross Blue Shield of New Jersey; The Ironbound (NJ); On-site; USD 123,000 - 168,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Generous PTO

Incentive plans

Wellness programs

Paid volunteer time off

Tuition reimbursement

Job summary

Horizon Blue Cross Blue Shield of New Jersey is seeking a Senior Specialist for Digital Workplace Services to design, implement, and support secure endpoint and workplace solutions. Lead technology roadmaps, drive automation, and partner with IT and business teams to align with business needs.

The role emphasizes leadership, advanced endpoint management, and continuous improvement in a fast-paced environment. Strong collaboration and communication skills are essential.

Qualifications

• High school diploma or GED.
• Minimum of 10 years of experience in desktop, endpoint, or digital workplace engineering.
• Expert-level experience with SCCM/MECM, Group Policy, OS deployment, application packaging, deployment, scripting, integration, and troubleshooting.
• Strong experience with Microsoft Intune, Entra ID, Microsoft 365, Amazon WorkSpaces, endpoint security, patching, vulnerability remediation, and compliance.
• Advanced knowledge of Windows endpoint configuration, Active Directory, hardware, networking, and cybersecurity practices.
• Proficiency with PowerShell or similar scripting and automation technologies.
• Experience leading complex technical projects, establishing standards, and mentoring staff.
• Strong analytical and problem-solving skills; able to identify root causes and implement sustainable solutions.
• Strong written and verbal communication skills; capable of explaining technical concepts to nontechnical audiences.
• Experience creating and maintaining technical documentation, procedures, configs, and troubleshooting guides.

Responsibilities

• Provide technical leadership for desktop engineering, establishing standards, priorities, and roadmaps.
• Architect, deploy, and support enterprise endpoint solutions using SCCM/MECM, Intune, Group Policy, and related tools.
• Lead packaging, software deployment, OS deployment, imaging, patch management, vulnerability remediation, and endpoint compliance.
• Design secure endpoint configurations and troubleshoot complex hardware, software, identity, security, and connectivity issues.
• Monitor and resolve issues affecting Amazon WorkSpaces and related services.
• Use Nexthink and ControlUp to monitor endpoint health, build dashboards, and improve user experience.
• Develop automation, runbooks, and technical documentation using PowerShell, Graph, and Power Automate.
• Mentor engineering staff and promote continuous learning and knowledge sharing.
• Collaborate with IT teams and business stakeholders to translate requirements into technical solutions.
• Lead technology upgrades, migrations, and deployments within scope, schedule, and budget.
• Evaluate emerging workplace technologies and recommend improvements for security and reliability.

Skills

Leadership

Mentoring

Analytical thinking

Communication

Problem solving

Project management

Security practices

Documentation

Education

High school diploma or GED

Tools

SCCM/MECM

Group Policy

Intune

Entra ID

Microsoft 365

Amazon WorkSpaces

PowerShell

Microsoft Graph

Power Automate

Job description

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey's health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

About the Role

The Specialist, Digital Workplace Services is a senior technical leader responsible for designing, implementing, and supporting secure, scalable, and highly available endpoint and digital workplace solutions. This position establishes technical direction, develops technology roadmaps, evaluates emerging technologies and partners across the organization to align workplace technology with business needs and industry standards.

What You'll Do

• Provide technical leadership and strategic direction for desktop engineering, including establishing standards, priorities, and long-term technology roadmaps.

• Architect, deploy, and support enterprise endpoint solutions using Microsoft Configuration Manager (SCCM/MECM), Microsoft Intune, Group Policy, Microsoft 365, Microsoft Entra ID, and Amazon WorkSpaces.

• Lead application packaging, software deployment, operating system deployment, imaging, patch management, vulnerability remediation, configuration baselines, endpoint compliance, inventory, and reporting.

• Design secure, high-performing endpoint configurations and troubleshoot complex hardware, software, application, identity, security, and connectivity issues.

• Monitor, maintain, and resolve issues affecting Amazon WorkSpaces and associated services.

• Use digital employee experience platforms, including Nexthink and ControlUp, to monitor endpoint health, develop dashboards, improve the user experience, and drive proactive remediation.

• Develop automation, engineering standards, standard operating procedures, runbooks, technical documentation, and process improvements using PowerShell, Microsoft Graph, Power Automate, and related technologies.

• Mentor engineering staff and promote continuous learning, knowledge sharing, and professional development.

• Partner with IT teams and business stakeholders to translate business requirements into effective technical solutions and ensure seamless integration with the broader technology environment.

• Lead workplace technology upgrades, migrations, and deployments, ensuring successful delivery within agreed scope, schedule, and budget.

• Evaluate emerging workplace technologies and recommend solutions that improve security, reliability, operational efficiency, and the employee experience.
  

What You Bring

Required Qualifications

• High school diploma or GED.

• Minimum of 10 years of experience in desktop, endpoint, or digital workplace engineering.

• Expert-level experience with SCCM/MECM, Group Policy, operating system deployment, application packaging, enterprise software deployment, scripting, integration, and advanced troubleshooting.
• Strong experience with Microsoft Intune, Microsoft Entra ID, Microsoft 365, Amazon WorkSpaces, endpoint security, patching, vulnerability remediation, and compliance.

• Advanced knowledge of Windows endpoint configuration, Active Directory, hardware, networking, identity and access controls, and cybersecurity practices.

• Proficiency with PowerShell or comparable scripting and automation technologies.

• Demonstrated ability to lead complex technical projects, establish engineering standards, and mentor technical staff.

• Strong analytical and problem-solving skills, with the ability to identify root causes and implement sustainable solutions.

• Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.

• Experience creating and maintaining technical documentation, procedures, configuration standards, and troubleshooting guides.

Preferred Qualifications

• Experience with Nexthink, ControlUp, Microsoft Graph, Power Automate, or comparable automation and digital employee experience platforms.

• Experience developing endpoint or digital workplace technology roadmaps.

• Knowledge of cloud-based workplace technologies, artificial intelligence capabilities, and modern endpoint management practices.

• Experience supporting VPN technologies, DNS, DHCP, storage systems, peripherals, and enterprise network connectivity.

• Relevant Microsoft, Amazon Web Services, endpoint management, or cybersecurity certifications.

• Experience administering macOS or Linux endpoints in an enterprise environment.

Why Horizon?

At Horizon, you'll do meaningful work that directly improves lives-while being supported by a missiondriven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we'd love to hear from you!

Salary Range

$123,000 - $167,895

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Disclaimer

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.