Senior Desktop Engineer

Horizon-Blue-Cross-Blue-Shield-of-New-Jersey; The Ironbound (NJ); Sur place; USD 123 000 - 168 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement Plans

Generous PTO

Incentive Plans

Wellness Programs

Tuition Reimbursement

Résumé du poste

Horizon Blue Cross Blue Shield of New Jersey seeks a Senior Specialist, Digital Workplace Services to design, implement, and support secure endpoint and digital workplace solutions. You will set technical direction, roadmaps, and partner with IT teams to align with business needs.

The role emphasizes enterprise endpoint management using SCCM/MECM, Intune, Group Policy, 365, Entra ID, Amazon WorkSpaces, and automation with PowerShell.

Qualifications

• 10+ years of experience in desktop, endpoint, or digital workplace engineering.
• Expert-level experience with SCCM/MECM, Group Policy, OS deployment, packaging, and troubleshooting.
• Strong experience with Intune, Entra ID, M365, Amazon WorkSpaces, endpoint security, patching, and compliance.
• Advanced knowledge of Windows endpoint configuration, Active Directory, hardware, networking, and cybersecurity practices.
• Proficiency with PowerShell or comparable scripting and automation technologies.
• Demonstrated ability to lead complex technical projects and mentor staff.
• Strong analytical and communication skills.

Responsabilités

• Provide technical leadership and strategic direction for desktop engineering, establishing standards and roadmaps.
• Architect, deploy, and support enterprise endpoint solutions (SCCM/MECM, Intune, Group Policy, 365, Entra ID, WorkSpaces).
• Lead packaging, deployment, OS deployment, imaging, patching, vulnerability remediation, and compliance efforts.
• Monitor, troubleshoot, and optimize endpoint health and security across the environment.
• Develop automation, runbooks, and technical docs with PowerShell and related tools.
• Mentor engineering staff and collaborate with IT and business stakeholders.
• Drive upgrades, migrations, and deployments within scope, schedule, and budget.

Connaissances

SCCM/MECM

Group Policy

OS deployment

Application packaging

PowerShell

Intune

Entra ID

Microsoft 365

Amazon WorkSpaces

Endpoint security

Patching & vulnerability

Active Directory

Cybersecurity practices

Outils

Nexthink

ControlUp

Microsoft Graph

Power Automate

Description du poste

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.About the RoleThe Specialist, Digital Workplace Services is a senior technical leader responsible for designing, implementing, and supporting secure, scalable, and highly available endpoint and digital workplace solutions. This position establishes technical direction, develops technology roadmaps, evaluates emerging technologies and partners across the organization to align workplace technology with business needs and industry standards.What You'll DoProvide technical leadership and strategic direction for desktop engineering, including establishing standards, priorities, and long-term technology roadmaps.Architect, deploy, and support enterprise endpoint solutions using Microsoft Configuration Manager (SCCM/MECM), Microsoft Intune, Group Policy, Microsoft 365, Microsoft Entra ID, and Amazon WorkSpaces.Lead application packaging, software deployment, operating system deployment, imaging, patch management, vulnerability remediation, configuration baselines, endpoint compliance, inventory, and reporting.Design secure, high-performing endpoint configurations and troubleshoot complex hardware, software, application, identity, security, and connectivity issues.Monitor, maintain, and resolve issues affecting Amazon WorkSpaces and associated services.Use digital employee experience platforms, including Nexthink and ControlUp, to monitor endpoint health, develop dashboards, improve the user experience, and drive proactive remediation.Develop automation, engineering standards, standard operating procedures, runbooks, technical documentation, and process improvements using PowerShell, Microsoft Graph, Power Automate, and related technologies.Mentor engineering staff and promote continuous learning, knowledge sharing, and professional development.Partner with IT teams and business stakeholders to translate business requirements into effective technical solutions and ensure seamless integration with the broader technology environment.Lead workplace technology upgrades, migrations, and deployments, ensuring successful delivery within agreed scope, schedule, and budget.Evaluate emerging workplace technologies and recommend solutions that improve security, reliability, operational efficiency, and the employee experience.What You BringRequired QualificationsHigh school diploma or GED.Minimum of 10 years of experience in desktop, endpoint, or digital workplace engineering.Expert-level experience with SCCM/MECM, Group Policy, operating system deployment, application packaging, enterprise software deployment, scripting, integration, and advanced troubleshooting.Strong experience with Microsoft Intune, Microsoft Entra ID, Microsoft 365, Amazon WorkSpaces, endpoint security, patching, vulnerability remediation, and compliance.Advanced knowledge of Windows endpoint configuration, Active Directory, hardware, networking, identity and access controls, and cybersecurity practices.Proficiency with PowerShell or comparable scripting and automation technologies.Demonstrated ability to lead complex technical projects, establish engineering standards, and mentor technical staff.Strong analytical and problem-solving skills, with the ability to identify root causes and implement sustainable solutions.Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.Experience creating and maintaining technical documentation, procedures, configuration standards, and troubleshooting guides. Preferred QualificationsExperience with Nexthink, ControlUp, Microsoft Graph, Power Automate, or comparable automation and digital employee experience platforms.Experience developing endpoint or digital workplace technology roadmaps.Knowledge of cloud-based workplace technologies, artificial intelligence capabilities, and modern endpoint management practices.Experience supporting VPN technologies, DNS, DHCP, storage systems, peripherals, and enterprise network connectivity.Relevant Microsoft, Amazon Web Services, endpoint management, or cybersecurity certifications.Experience administering macOS or Linux endpoints in an enterprise environment.Why Horizon?At Horizon, you’ll do meaningful work that directly improves lives—while being supported by a mission‑driven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we’d love to hear from you!Salary Range:$123,000 - $167,895This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:Comprehensive health benefits (Medical/Dental/Vision)Retirement PlansGenerous PTOIncentive PlansWellness ProgramsPaid Volunteer Time OffTuition ReimbursementDisclaimer:Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.