Operations Specialist

Xcel Energy; Minneapolis (MN); Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

Spot On Bonus

Health benefits

401(k) plan

Pension

Job summary

Xcel Energy in Minnesota is hiring for a Standard Operations position supporting field operations. You will process work orders, perform data entry, handle time reporting, and assist with administrative tasks and customer service on site.

The role emphasizes accuracy, compliance, and collaboration across teams with a hybrid work arrangement and on-site presence three days a week.

Qualifications

• Requires High School diploma or GED; 0–3 years field-related experience OR an Associate/Bachelor degree with 1 year of relevant experience in construction, office management, administrative support, project coordination, or customer service.

Responsibilities

• Field Work Support: close out work packets in various systems and verify requirements for job closure.
• Time and Expense Reporting: ensure accuracy in time and expense reporting for union/non-union employees.
• Office Management and Customer Service Support: coordinate meetings, travel, schedules, greet customers, and direct callers.
• Data Entry and Maintenance: input data, copy drawings and forms, manage records and archiving.
• Compliance Auditing: assist with audits and prepare compliance reports.
• Safety Support: track safety training, verify equipment safety.
• Emergency Assistance: assist during emergency operations.

Skills

Microsoft Office

Data entry

Customer service

Administrative support

Time management

Education

High School diploma or GED

Associate degree

Bachelor's degree

Tools

Work management databases

Job description

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy.Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.Position SummaryStandard Operations Position. Perform a wide range of field work support activities, including the processing of completed work orders. Perform administrative support functions such as data entry, time reporting reconciliation, expense reporting, customer service, and general office management. Ensure a high level of accuracy within all operating systems to support data integrity and process adherence.Essential ResponsibilitiesField Work Support: Receive and complete job closeout of all work packets within various systems. Assess and monitor requirements for job closure. Analyze reports to verify labor and equipment charged to each work, job, trouble and miscellaneous order.Time and Expense Reporting: Understand procedures and rules associated with time and expense reporting for union/non-union employees. Conduct periodic reviews of time reports and expenses to ensure report integrity and accuracy. Maintain proficiency in required timekeeping systems.Office Management and Customer Service Support: Coordinate and initiate individual and group meetings as well as travel arrangements for the field operations department. Arrange schedules for management staff. Order office supplies and maintain equipment as needed. Greet and direct customers and answer phones. Serve as primary on-site contact for contractors and vendors where appropriate.Data Entry and Maintenance: Perform data entry and copying of drawings and forms. Assist as needed with record and document management functions including filing, record retention, and archiving and storing documentation associated with work orders once closed. Support KPI tracking and reporting.Compliance Auditing: Assist with audits as well as Finance, Engineering and Field Operations activities related to compliance with internal business rules as well as state and regulatory requirements. Produce required compliance reports.Safety Support: Assist in the tracking of safety training completion. Ensure safety verifications on equipment is complete. Order and manage safety equipment and supplies. Organize block training events, safety celebrations and meetings.Emergency Assistance: Provide assistance during emergency operations.Minimum RequirementsHigh School diploma or GED and 3 years field related experience OR an Associate or Bachelor's Degree with 1 year of relevant experience in construction, office management, administrative support, project management/coordination, or customer service.Utility experience preferred.Requires a broad knowledge of department operations and policies.Proficient in the use of Microsoft Office applications and work management database applicationsOur culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.Our ValuesConnected, Committed, Trustworthy, SafeOur Employee CommitmentsWork that makes a differenceA team you can count ofOpportunities to growRewards that help you thriveXcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.Non-BargainingThe anticipated starting base pay for this position is: $22.40 to $31.40 per hourThis position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.Deadline to Apply: 10/22/26EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.Accessibility StatementXcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.