Senior Design Researcher: Field Insights & AI Tools

Healing Strides Counseling; Atlanta (GA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

McKinsey & Company, based in Atlanta as part of BCX (Better Colleague Experience), seeks an experienced user researcher to shape product strategy through observational and ethnographic methods. You will lead field studies, interviews, and surveys, translating findings into actionable recommendations across global teams.

You will stay ahead of research trends, employ AI-assisted tools where appropriate, and travel to client sites or offices on short notice to gather real-world insights that

Qualifications

• 7+ years of relevant user research or related experience.
• Deep expertise in observational and ethnographic methods.
• Ability to translate findings into actionable insights for product strategy and design.

Responsibilities

• Plan and conduct observational field studies and contextual inquiries.
• Synthesize insights into recommendations that shape product strategy and design decisions.
• Apply AI-assisted research tools to surface patterns at scale with rigorous judgment.
• Collaborate with product teams across multiple locations to inform experience design and engineering trade-offs.

Skills

Observational research

Ethnographic methods

Mixed-methods research

Qualitative analysis

Quantitative analysis

AI research awareness

Travel flexibility

Figma

Miro

Dovetail

Qualtrics

Jira

Tools

Figma

Miro

Dovetail

Qualtrics

Jira

Job description

McKinsey & Company, based in Atlanta as part of BCX (Better Colleague Experience), seeks an experienced user researcher to shape product strategy through observational and ethnographic methods. You will lead field studies, interviews, and surveys, translating findings into actionable recommendations across global teams.

You will stay ahead of research trends, employ AI-assisted tools where appropriate, and travel to client sites or offices on short notice to gather real-world insights that