Senior, Design Researcher

StartupNWA; Bentonville (AR); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company in Bentonville is seeking a Senior Design Researcher to enhance user experiences through research and collaboration. This role involves conducting user discovery, managing stakeholder relationships, and performing usability testing. The ideal candidate will have a strong background in UX design or research, with a focus on improving customer interactions. This full-time position offers relocation assistance and a competitive salary package.

Benefits

Relocation Assistance

Comprehensive Benefits Package

Professional Development

Qualifications

• 3 years’ experience in research or UX design or 5 years’ experience in research or UX design.
• Knowledge of user experience strategies and usability testing.

Responsibilities

• Conduct user discovery and research to improve interaction design.
• Manage stakeholder relationships and analyze technical needs.
• Perform usability testing and iterate based on findings.

Skills

User Experience Strategies

Data Analysis

Communication

Education

Bachelor’s in UI/UX Design

Job description

Job#: 2064536

Job Description:

Position Title:

Senior, Design Researcher

Location:

Bentonville, AR (5 days a week onsite) – Relocation Assistance is provided

Salary Expectations:

$90,000-130,000/year. Additional compensation includes bonuses and CPU’s

Duration:

This is a direct hire/full-time opportunity

What you'll do...

User Discovery:

Requires knowledge of user experience strategies; user interviews and surveys; user journeys; storyboards; contextual inquiries. Assess gaps between business expectations and user experience strategies. Leverage understanding of trends in user consumption habits to develop or improve interaction design and strategies. Anticipate and mitigate risks during information synthesis and independently develop solutions for interactive designs. Analyze and interpret existing data (e.g., web analytics, user surveys, customer support calls).

Managing Functional Partnerships:

Requires knowledge of stakeholder identification and mapping; analysis; communication; engagement techniques; management effectiveness tools; fluency in business vernacular; understanding of diverse markets. Understand stakeholder interests to manage relationships. Analyze technical needs and collaborate with stakeholders to share relevant information. Engage periodically with business partners to establish credibility.

Design Research:

Requires knowledge of research principles; qualitative and quantitative methods; data analysis; gap detection; legal and ethical considerations; research organizational requirements; success metrics; purpose and value of research; sources and social networks; emerging methods. Propose hypotheses; modify research approaches; guide processes; verify data reliability; detect gaps; analyze and interpret data; translate insights into actionable recommendations.

Influencing and Building Stakeholder Consensus:

Requires knowledge of communication styles; channels; interpersonal skills; influencing techniques. Communicate clearly in stakeholder meetings; address ambiguity; build relationships; influence actions; prepare concise reports; provide and seek feedback.

Driving Customer/Client Needs:

Requires knowledge of customer problems; dependencies; journey mapping; process optimization; communication techniques. Understand customer requirements; create journey touchpoints; improve processes to enhance customer experience.

Usability Testing and Iteration:

Requires knowledge of user profiles; testing scenarios; documentation; test plans. Understand testing basics; identify major activities; document procedures; explain testing objectives.

Leadership Expectations:

Respect for individuals; creating a diverse, inclusive environment; developing talent; building trust; acting with integrity; serving customers; striving for excellence. Demonstrate leadership qualities aligned with company values.

Minimum Qualifications:

Option 1: Bachelor’s in UI/UX design, graphic design, or related, plus 3 years’ experience in research or UX design.

Option 2: 5 years’ experience in research or UX design.

Provide proof of full vaccination or approved accommodation as per CDC guidelines.

Preferred Qualifications:

Experience in product development, advanced degrees, industry experience, certifications, and knowledge of accessibility standards and inclusive design.

EEO Statement:

We are an equal opportunity employer. We consider qualified applicants regardless of protected characteristics. For accommodations, contact [email protected] or 844-463-6178.

About Apex Systems:

We are a global IT services company committed to innovation, collaboration, and continuous learning. We offer extensive resources, training, and benefits, including a comprehensive benefits package, professional development, and a supportive environment.