Senior Delivery Lead: Tax & Records Platform

Neumo; Alabama; On-site; USD 120,000 - 160,000; Full time

Job summary

Neumo in Alabama seeks a Senior Delivery Lead for Records and Tax Platforms to drive cross-team delivery across Records and Tax initiatives. You will own intake, prioritization, discovery, planning and release, partnering with Product and Engineering to ensure predictable, high-quality outcomes.

You will guide multiple teams, establish dashboards, standardize processes, and coach managers in agile practices, with a focus on reducing risk and delivering value to county and city customers.

Qualifications

• 10+ years of experience across software delivery, technical program management or product management, including 3+ years leading delivery across multiple teams.
• Experience in a product role: writing requirements, shaping roadmaps, tradeoffs with stakeholders.
• Expert-level Jira and Confluence skills, including workflow design and reporting.
• Strong command of Scrum, Kanban, lean practices and flow metrics.
• Ability to influence priorities across Product, Engineering and business teams.
• Excellent communication with senior leaders and customers.

Responsibilities

• Design and run intake and prioritization across Records and Tax.
• Lead weekly triage with Product and Engineering leadership.
• Turn platform vision into a rolling roadmap and quarterly plans.
• Ensure discovery starts on time, with clear outcomes, owners and acceptance criteria.
• Coordinate quarterly and sprint planning across multiple engineering teams.

Skills

Delivery leadership

Product management

Agile / Scrum

Stakeholder management

Communication

Education

Bachelor’s degree or equivalent

Tools

Jira

Confluence

Job description

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Senior Delivery Lead: Tax & Records Platform

CTO Full Time Professional AL, US

3 days ago Requisition ID: 2822

Senior Delivery Lead, Records & Tax Platforms

About Neumo

Neumo builds the cloud software that powers government. More than 4,500 state, local and federal agencies across North America run on our platforms, processing over 900 million transactions and collecting $44 billion in revenue for the communities they serve. When a county records a deed, a family orders a birth certificate, or a business files a local tax return, that transaction often runs through our systems.

That comes with a particular kind of responsibility. Our platforms are systems of record for legally binding documents and public funds. Correctness is not negotiable, downtime has civic consequences, and the data we hold is expected to remain accurate and retrievable for decades.

Summary

The Senior Delivery Lead owns how work moves through Neumo’s Records and Tax platforms, from intake and prioritization through discovery, planning and release. County recorders and clerks use Records (Land Records, Vital Records and Search) to record deeds, issue certified certificates and give the public secure access to records that go back generations. Cities and counties use Tax as their system of record for local business taxes, covering registration, renewals, filing, reconciliation and audit. When our commitments to these customers slip, the effects reach residents, businesses and public revenue.

Records and Tax are key areas of investment for Neumo. Both platforms are moving from reactive, interrupt-driven work to planned, predictable delivery against a clear roadmap. The Senior Delivery Lead builds the foundation for that shift: one intake and prioritization process, a rolling roadmap shaped with Product, reliable delivery data, and a support-to-engineering pipeline that turns customer issues into lasting fixes. This role requires strong delivery and product-operations skills, plus leadership skills: influencing priorities across teams, holding a high bar for planning and data quality, and coaching managers and teams. The role is expected to grow with the organization and may expand into technical program management or product management as needs evolve.

The Senior Delivery Lead reports to the VP of Software Engineering. Product leaders own the vision and priorities, engineering managers lead people and technical execution, and the Senior Delivery Lead owns the delivery system that connects them.

Duties and Responsibilities

• Design and run one intake and prioritization process across Records and Tax. Requests from customers, Support, Product and leadership should be visible, ranked by value and risk, and kept from interrupting engineers ad hoc.
• Hold a weekly triage with Product and Engineering leadership to keep the backlog ranked, sized and owned.
• Partner with Product Management to turn the platform vision into a rolling roadmap and quarterly plans.
• Make sure planned work enters discovery on time, with clear outcomes, owners and acceptance criteria.
• Facilitate quarterly and sprint planning across multiple engineering teams, balancing roadmap work, customer commitments, modernization and production support.
• Own delivery health across Records and Tax, including release readiness, dependencies between teams, risks and capacity.
• Track commitments to key county and city customers end to end, from contract or request through release, and elevate risks early to leadership.
• Partner with Support leadership to set severity levels, escalation criteria and SLAs for the support-to-engineering pipeline.
• Create a feedback loop that routes recurring customer issues into prioritized roadmap fixes, instead of repeated one-off remediation.
• Coordinate delivery follow-up after serious production incidents, so post-incident actions are prioritized, tracked and closed.
• Standardize Jira workflows, issue types, fields and definitions of ready and done, so delivery data can be trusted across teams.
• Build dashboards that report velocity, cycle time, throughput, predictability, unplanned work and backlog health, and use them in planning and leadership reviews.
• Support Neumo’s agentic delivery model by making sure work is well specified before it is built. Help teams write clear specs and acceptance criteria, and track how AI-assisted delivery affects flow and quality.
• Find practical uses for AI and automation in triage, status reporting and issue routing, with appropriate human oversight.
• Run retrospectives and process improvements that build lasting delivery discipline, with ceremonies sized to what each team needs.
• Coach engineering managers, product owners and teams on agile, lean and flow practices.
• Reduce key-person risk by documenting delivery processes, decisions and customer commitments where the whole team can find them.
• As the function grows, evolve the role to meet the organization’s changing needs. That may include leading technical programs that span multiple teams, such as modernization and customer migrations, or taking on product management work like shaping requirements, refining the backlog and acting as product owner where there are gaps.

30 / 60 / 90 Day Plan

First 30 Days: Listen and Assess

• Meet Product, Engineering, Support, Implementation and customer-facing leaders for Records and Tax.
• Map how work arrives today: customer requests, Support escalations, contract commitments and modernization work, and where work gets lost.
• Review Jira projects, workflows and backlog health. Set baselines for cycle time, throughput, unplanned work and say/do ratio.
• List current commitments to key county and city customers, and flag any at risk.
• Present initial findings and recommended priorities to leadership.

First 60 Days: Build the Foundation

• Launch one intake process and a weekly triage for Records and Tax.
• Standardize Jira workflows, issue types and definitions of ready and done.
• Agree on severity levels, escalation criteria and SLAs with Support.
• Work with Product to draft a Tax roadmap covering the next 2-3 quarters, and move priority work into discovery.
• Track every critical customer commitment to an epic with an owner and a target date.

First 90 Days: Run and Measure

• Run the first full quarterly planning cycle using the new intake and prioritization process.
• Publish dashboards for flow, predictability and backlog health, and use them in planning.
• Report progress against the baselines: unplanned work, cycle time and commitments met.
• Present a 6-12 month plan for how the delivery function should evolve to support Records, Tax and Neumo’s broader growth.

Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering or a related field, or equivalent experience.
• 10+ years of experience across software delivery, technical program management or product management, including 3+ years leading delivery across multiple engineering teams.
• A track record of building intake, prioritization and planning processes where none existed, with measurable results such as shorter cycle time, more predictable delivery or less unplanned work.
• Experience in a product role, such as product owner or product manager: writing requirements, shaping roadmaps, and weighing value-based tradeoffs with business stakeholders.
• Expert-level Jira and Confluence skills, including workflow design, configuration and reporting from Jira data.
• Strong command of Scrum, Kanban, lean practices and flow metrics, with judgment about when to use each.
• Experience managing dependencies between teams, risks and release readiness on complex platforms.
• Experience working with Support and customer-facing teams to improve escalation and issue resolution.
• Hands-on experience with AI-assisted delivery or spec-driven development, and a clear view of where it helps teams and where it adds risk.
• Ability to influence priorities without direct authority across Product, Engineering and business teams.
• Excellent communication skills, with the ability to explain delivery risk and tradeoffs clearly to senior leaders and customers.

Nice to Have

• Experience leading complex technical programs, such as legacy modernization, cloud migration or large customer data migrations.
• Enough technical depth to work closely with architects and senior engineers on modernization, cloud and data migration work.
• Experience with land records, vital records, recording, county clerk or local tax systems.
• Experience delivering software for state and local government customers.
• Experience with multi-tenant SaaS platforms.
• Experience taking an AI-enabled product or internal tool from proof of concept to production.
• Familiarity with security and compliance standards, such as SOC 2, PCI or StateRAMP/GovRAMP, and how they affect delivery planning.
• Certifications such as CSPO, CSM, PMP, ICAgile or SAFe.

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.