Senior Decision Support Analyst

Highmark; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Highmark Inc. seeks a senior client analytics and decision support consultant to partner with customers, client managers, healthcare consultants, brokers, and internal teams.

You will prioritize data requirements to support retention, strategy, and informed decision-making, delivering financial, utilization, and performance analytics for product design and strategy optimization. This role emphasizes translating data into actionable insights, leading complex analyses, and presenting findings to

Qualifications

• Bachelor's Degree in Computer/Information Science, Mathematics/Statistics, Economics, Industrial Engineering or Operations Research, or related field
• 5 years of relevant, progressive experience as a Decision Support Analyst or equivalent
• Strong technical skills with large and complex databases and familiarity with mainframe, PC and Internet-based technologies
• Proficient in Microsoft Office, Business Objects, Cognos, and Enterprise Guide

Responsibilities

• Develop and foster internal relationships across the corporation and provide analytic support.
• Mentor colleagues on technical and business aspects of projects.
• Define issues and approaches for studies; develop new methods of analysis and reporting.
• Model data sources, define policies and security for knowledge delivery.
• Interpret data and prepare written reports or presentations for internal and external audiences.
• Lead creation of programs using SAS, SQL and related tools.

Skills

Analytics

SQL/SAS

Communication

BI Tools

Education

Bachelor's Degree

Tools

SAS

R

SQL

Cognos

Job description

JOB SUMMARY

This job serves as a senior client analytics and decision support consultant, working closely with customers, client managers, healthcare consultants, brokers, and internal product, clinical, data, and analytics teams to prioritize data and information requirements that support customer retention, consultative strategy, and effective business decision-making. The incumbent is accountable for delivering, interpreting, and advising on client-specific financial, utilization, and performance analytics to support the sale, implementation, and ongoing optimization of product designs and strategies that deliver measurable financial and clinical value.

Company

Highmark Inc.

Job Description

JOB SUMMARY

This job serves as a senior client analytics and decision support consultant, working closely with customers, client managers, healthcare consultants, brokers, and internal product, clinical, data, and analytics teams to prioritize data and information requirements that support customer retention, consultative strategy, and effective business decision-making. The incumbent is accountable for delivering, interpreting, and advising on client-specific financial, utilization, and performance analytics to support the sale, implementation, and ongoing optimization of product designs and strategies that deliver measurable financial and clinical value.

ESSENTIAL RESPONSIBILITIES

• Develop and foster internal relationships across the corporation. Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners.
• Mentor colleagues with less experience on both the technical and business aspects of project and consultative work.
• Determine how decision support systems will provide information required to make effective business decisions, translate requirements into applications that employ appropriate decision support and reporting tools. Use broad experience and technical knowledge to propose solutions to complex business problems. Take the lead in driving the implementation of the recommended solutions.
• Take the lead in defining issues and ideas to be studied as well as the approach (methodological and technical) to be used in addressing studies and projects. Create and/or develop new methods of analysis, database design, and performance measurement or, in some cases, adaptation of existing solutions to new areas.
• Perform modeling of data sources and flows, work with data management staff to define an operational framework that will define, develop, and implement policies and security frameworks to ensure precise and secure deliver of knowledge and information.
• Provide assistance and, depending on skill and experience, lead with interpretation of raw data, statistical results or otherwise compiled information, identify follow-up action items, and prepare or assist in the preparation of written reports and/or oral presentation of findings to internal and external audiences, customer managers, clinical staff, compliance agencies, group accounts, providers, agent plans, and brokers.
• Develop and maintain moderate-to extremely-complex computer programs using 4GL programming languages (such as SAS, R, SQL) and other database technology (DB2, Teradata, and Oracle).
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Computer/Information Science, Mathematics/Statistics, Economics, Industrial Engineering or Operations Research, or related field

Substitutions

• None

Preferred

• Master’s degree in or related to Mathematics/Statistics, economics, Healthcare Informatics, Healthcare Management or related field.

EXPERIENCE

Required

• 5 years of relevant, progressive experience as a Decision Support Analyst or equivalent training and experience in a business or clinical environment with direct responsibility for applying technology

Preferred

• 7-10 years' experience independently executing advanced analysis and developing consultative deliverables.

SKILLS

• Strong technical skills in the mainframe, PC and Internet-based technologies to be effective and must be comfortable and proficient using large and complex databases
• Strong skills using various third-party office and report generation products such as Microsoft Office, Business Objects, Cognos, and Enterprise Guide.
• Strong communication skills. Must be comfortable presenting findings and offering recommendations to senior management

Language (Other Than English)

None

Travel Requirement

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

• Position Type Office-based
• Teaches / trains others regularly Never
• Travel regularly from the office to various work sites or from site-to-site Never
• Works primarily out-of-the office selling products/services (sales employees) Never
• Physical work site required Yes
• Lifting up to 10 pounds Constantly
• Lifting 10 to 25 pounds Occasionally
• Lifting 25 to 50 pounds Never

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and traini

Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail] California Consumer Privacy Act Employees, Contractors, and Applicants Notice