Merchant Success Manager - Continuity Models

Phoenix Technologies; Orlando (FL); Remote; USD 90,000 - 120,000; Full time

Job summary

An innovative company is seeking a Merchant Success Manager to drive growth and support high-risk merchants. This role involves guiding clients from initial contact to successful performance, troubleshooting issues, and implementing growth strategies. The ideal candidate will have extensive experience in high-risk environments and a customer-first mindset. Join a rapidly growing team that values accountability and innovation, and seize the opportunity to earn uncapped commissions and equity in a company poised for significant growth.

Benefits

Uncapped commission plan

Annual bonus

Equity options

High-performance culture

Flexible working hours

Qualifications

• 3+ years in high-risk service environments, understanding chargebacks and fraud.
• Proven track record in merchant acquisition and success strategies.

Responsibilities

• Guide high-risk merchants to optimize performance on the platform.
• Diagnose issues and deploy tailored remedies to protect revenue.
• Represent the company at industry events and build strategic relationships.

Skills

Merchant Acquisition

Strategic Problem-solving

Customer-First Mindset

Strong Communication

High-Risk Service Knowledge

Job description

Merchant Success Manager - Continuity Models

Merchant Success Manager - Continuity Models

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This range is provided by Phoenix Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $120,000.00/yr

Additional compensation types

Annual Bonus and Stock options

Direct message the job poster from Phoenix Technologies

Merchant Success Manager - Continuity / High Risk Verticals

Location: Miami-Fort Lauderdale Area | Full-Time (Remote Possible for Right Candidate)

Base Compensation: $90-$120,000/year

Commission Compensation: Uncapped ; Opportunity to earn high 6-figures in total compensation.

Equity: Performance-based

About Phoenix Technologies

Phoenix Technologies is revolutionizing ecommerce by addressing critical gaps left by platforms like Shopify, empowering D2C brands with unprecedented flexibility and innovation. Phoenix serves ambitious merchants who require advanced control and optimization to thrive in competitive markets.

Since our launch in October 2023, Phoenix has experienced rapid adoption, achieving 35% month-over-month growth and 8-figure ARR in early 2025. Our comprehensive suite of products—each embedded with AI-driven capabilities—enables merchants to fully customize their customer journeys, payments, and support experiences without the need for extensive coding or fragmented third-party integrations.

Led by experienced serial entrepreneurs, including a CEO with $150M in ecommerce sales and an executive team with multiple successful exits, our goal is to become a $1 billion company by 2028. Our culture emphasizes high-performance, accountability, and innovation, attracting merchants who share our vision of redefining ecommerce success.

Position Overview

You’ll guide high-risk and continuity merchants from the very first touchpoint to thriving performance on Phoenix. As a payments strategist, growth driver, and strategy consultant, you will secure new business, troubleshoot issues, plug merchants into our curated network of best-in-class service providers, and shape the strategic roadmap that unlocks their full potential on our platform.

What You'll Do

• Merchant Acquisition: Prospect, qualify, and onboard high potential merchants through your existing network and outbound campaigns. Earn uncapped commissions for every new merchant activated.
• Merchant Success: Diagnose root-cause issues (chargebacks, fraud spikes, MID thresholds) and deploy tailored remedies that protect revenue. Design and execute data-driven growth plans that lift LTV, reduce churn, keep merchants well ahead of foreseeable issues. Earn uncapped commissions based on merchant outcomes.
• Merchant Support: Steer each merchant through critical revenue inflection points—mapping strategy, unlocking the right Phoenix features, and coordinating partner resources—to ensure they hit and exceed every milestone on their path to scale. Provide key reports and insights based on Phoenix data.
• External Ambassador: Represent Phoenix across conferences, webinars, and communities—building trust, sharing success stories, and forging relationships with service providers, industry influencers, and potential merchants while channeling market insights back to our product and leadership teams.

Who You Are

• High-Risk / Continuity Native: You’ve spent 3 + years deep in the trenches as a high-risk service provider—nutra, trial-to-bill, info products, or direct response. BIN-level routing, rolling reserves, and CB ratios are second nature, and you can navigate a new acquirer’s underwriting checklist in your sleep.
• Familiarity with Direct Response Ecommerce: Our merchants are highly successful, direct response ecom merchants. You need to understand their universe and speak their language.
• Customer-First Mindset: Our merchants tend to be multi-millionaire, serially successful entrepreneurs that expect a premium level of service. As a company, we live and die by customer success.
• Strategic Problem-solver: Founders look to you for clear, decisive advice on how to ensure sustainable growth as they encounter new obstacles.
• Strong Communicator: Whether it’s a midnight Slack escalation, Zoom about how to use our latest payment routing tech, or a quick overview of essential stats, you tailor your message to the audience and nail it every time. Merchants leave conversations feeling more confident in their decision to use Phoenix.
• Free-Market, Entrepreneurial Mindset: You’re entrepreneurial to the core, energized by uncapped earnings and the chance to be a part of something legendary.

Why Phoenix

• Massive Growth Opportunity: We're scaling fast and boast a pure meritocracy. There's an opportunity for vertical advancement as you join colleagues that are committed to a "win at all costs" mindset.
• Uncapped Earning Power: Competitive base, uncapped commission plan, and the ability to earn equity
• Culture of Builders, Not Bureaucrats – High-performance, high-trust, zero politics. Big ideas get funded; excuses don’t. If you love free-market accountability and earning what you’re worth, you’ll thrive here.
• Elite Merchant Roster – Your daily counterparts are seven, usually eight and nine-figure founders who live and breathe growth. You’ll collaborate with these battle-tested entrepreneurs on everything from product launches to scale-up playbooks, giving you a front-row seat to cutting-edge tactics—and a personal network that’s pure career rocket fuel.
• Founder-Led Speed & Autonomy – Work directly with executives who have built and exited businesses with hundreds of millions in revenue experience. No red tape—just decisive action, rapid iteration, and full ownership of your playbook.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Financial Services, Technology, Information and Media, and Online and Mail Order Retail

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