Senior Deal Desk Manager — Remote-First, Complex SaaS

Raptor Technologies; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote-first philosophy

Flexible paid time off

Parental leave

11 Paid holidays per year

Workplace flexibility

401(k) employer contribution

Company paid life insurance

Pet insurance

Job summary

Raptor Technologies seeks a Senior Deal Desk Manager to design and lead a scalable Deal Desk that supports complex SaaS transactions. You will partner with Sales, Legal, Finance, and Revenue Ops to establish policies, workflows, and approvals, ensuring accuracy in quotes, contracts, and billing.

The role focuses on building a best-in-class operating model while enabling deal velocity and governing non-standard terms across a growing customer base in the United States.

Qualifications

• 10+ years in Deal Desk or related functions with B2B SaaS.
• Experience guiding complex, non-standard SaaS deals and renewals.
• Ability to build scalable deal governance and approval workflows.
• Strong communication, project management, and cross-functional leadership.

Responsibilities

• Design and scale the Deal Desk operating model and SLAs.
• Define criteria for when Deal Desk engagement is required.
• Create playbooks to navigate complex transactions across teams.
• Coordinate legal, finance, and sales approvals for exceptions.
• Own governance of quotes, contracts, and billing alignment in Salesforce/RevCloud.

Skills

Deal Desk leadership

Sales Operations

Revenue Operations

Commercial Operations

Pricing & discounts

Salesforce CPQ

RevCloud

Cross-functional collaboration

Project management

Communication & negotiation

Attention to detail

Tools

Salesforce

RevCloud

Billing systems

Job description

Raptor Technologies seeks a Senior Deal Desk Manager to design and lead a scalable Deal Desk that supports complex SaaS transactions. You will partner with Sales, Legal, Finance, and Revenue Ops to establish policies, workflows, and approvals, ensuring accuracy in quotes, contracts, and billing.

The role focuses on building a best-in-class operating model while enabling deal velocity and governing non-standard terms across a growing customer base in the United States.